Operations Supervisor, Service & Installation

MasterBrand Cabinets•Myrtle Beach, SC

63d

About The Position

The Operations Supervisor plays a key role in servicing our customers in the Builder Channel. The position is responsible for managing all aspects of the daily operations including operational process adherence, field team metrics, sub-contractor base performance metrics, and customer satisfaction.

Requirements

High School Diploma Required
Competent with Microsoft Office applications including Excel, Microsoft Word, Power Point, and Outlook
A minimum of 5 years related employment experience, preferably in the building industry
Experience leading a fast-paced team environment and handle multiple priorities
Ability to define problems, collect data, establish facts, and draw conclusions
Ability to handle stressful situations but remain calm
Ability to interact and communicate with customers, both internal and external
Ability to manage and motivate operations staff

Nice To Haves

Higher education preferred
Experience using AS400, Kronos and Sales Force preferred

Responsibilities

Ensure compliance with safety rules, regulations, procedures and good housekeeping practices for the entire facility and company leased vehicles
Coach, mentor, and develop team
Communicate goals to each Spoke Employee, monitor performance, and provide coaching.
Manage Sub-Contractor Insurance Log - communicating with sub-contractors to ensure the required documentation is up to date, logged, and stored properly
Focus on eliminating troubleshooting costs through continuous process improvement and process adherence of the Operations staff
Ensure accurate and timely invoicing to customers of all materials for full kitchens and service completed daily
Ensure regular field audits are performed, checking for adherence to Masterbrand Installation Procedures and OSHA safety guidelines
Manage purchase and supply of all non-cabinet related stock items sourced from outside vendors
Audit delivery of our product on a regular basis and hold delivery agents accountable through chargeback process
Coordination of any expedited deliveries to complete installs or services
Ensure accuracy of all parts being pulled for next day service and audit regularly