Operations Supervisor, Outbound

Riverstone Logistics•Oklahoma City, OK

About The Position

The Operations Supervisor, Returns is responsible for overseeing all aspects of the Returns process within a warehouse. This role ensures the efficient, accurate, and timely processing of undelivered product after the completion of motor carrier routes in accordance with company policies and client expectations. The supervisor will lead daily operations related to returns intake, motor carrier compliance, and restaging of product as applicable. This position requires a proactive and hands-on approach, with time spent both on the warehouse floor and in the office.

Requirements

High School Diploma/GED or equivalent required
Strong people and operations supervisory skills
Experience utilizing Microsoft Office products (Excel, Teams, etc.)
Excellent verbal and written communications skills
Excellent interpersonal skills
Excellent customer service skills, including conflict resolution
Ability to adapt to changes in a fast-paced environment
Ability to embrace new technology

Nice To Haves

Operations or final mile delivery experience preferred

Responsibilities

Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to returned and/or damaged product, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
Assist with audits and ensure returns processes align with RLX and client-specific requirements
Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
Supervise and perform the check in process for reschedules that are brought back by motor carriers
Process and monitor returns through the client portal at participating locations
Identify and escalate product or process discrepancies, including damaged or misrouted returns
Ensure proper documentation and system entry for all returns transactions to support inventory accuracy and client reporting
Support process improvement initiatives to streamline reverse logistics operations and reduce return rates
Move inventory safely using material handling equipment (as needed)
Serve as a main point of contact for escalations from the client
Schedule orders and notify the customer of their time windows for next day delivery
Perform other duties as assigned (may vary based on client requirements)