Operations Supervisor (Medical) - HomeCare

Hartford HealthCare•Watertown, NY

About The Position

Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as an Operations Supervisor. Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our colleagues to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home. Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients’ families. The Operations Supervisor is responsible for overseeing all activities of the Administrative Support Staff and related departments, providing consistent, high quality service delivery on a timely basis for the HHC at Home Region. Lead all Administrative staff by monitoring workloads, resolving issues, collaborating with the Business Office Manager (BOM) and delivering quality support to stakeholders. Key responsibilities include: staff management, service delivery, process improvement and compliance with policies and regulations. Provide leadership support for the daily operations of the administrative department(s) by managing workflow and staffing of assigned areas within established time frames, productivity and quality measures. Determines staffing level needs and coordinates hiring to meet service demands. Resolves issues and ensures compliance with regional procedures and policies Leads, coordinates, and develops administrative staff to deliver consistent, high-quality operational support, including: - Interviewing and hiring decisions; and participate in interviews for administrative roles across other HHC at Home Regions, - Merit decisions, - Performance management, including training, development, and coaching, - Scheduling, and time keeping of the staff. Identifies and implement process improvements by reviewing workflows, administrative demands, and redundancies, and performs root cause analysis to enhance operational efficiency. Participates in project teams and leads Lean Daily Management huddle and processes as appropriate. Collaborates with department leaders and BOM as central point of contact to assess and address administrative needs and functions. Ensures that workflow processes and procedures follow regulatory and accrediting agency standards and lead to successful performance indicator outcomes. Also, ensure compliance with internal and external policies and regulations.

Requirements

High School Diploma or equivalent
3 years’ experience in health care setting
1-3 years’ experience using electronic health record (EHR) system.
Experience with Microsoft Suite

Nice To Haves

Associate degree
Prior supervisory experience a plus
Comprehensive understanding of operational workflows, administrative processes, and service delivery standards.
Knowledge of organizational policies, compliance requirements, and applicable regulations.
Familiarity with financial principles, budgeting, and revenue cycle management.
Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, Excel, Word, PowerPoint) and other relevant business systems.
Understanding continuous improvement methodologies.
Strong leadership and team management skills, including coaching and performance evaluation.
Excellent organizational and time management skills; ability to prioritize multiple tasks.
Advanced problem-solving and decision-making skills for operational and personnel issues.
Effective written and verbal communication skills for diverse audiences.
Analytical skills to interpret data, identify trends, and implement process improvements.
Conflict resolution and negotiation skills to manage escalations and stakeholder expectations.
Ability to supervise and motivate staff across multiple departments.
Ability to adapt to changing priorities and manage operations in a dynamic environment.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to build collaborative relationships with internal and external stakeholders.
Ability to implement standardized processes and ensure compliance with organizational standards.
Ability to use technology and digital tools to streamline workflows and enhance productivity.

Responsibilities

overseeing all activities of the Administrative Support Staff and related departments
providing consistent, high quality service delivery on a timely basis for the HHC at Home Region
Lead all Administrative staff by monitoring workloads, resolving issues, collaborating with the Business Office Manager (BOM) and delivering quality support to stakeholders
staff management
service delivery
process improvement
compliance with policies and regulations
Provide leadership support for the daily operations of the administrative department(s) by managing workflow and staffing of assigned areas within established time frames, productivity and quality measures
Determines staffing level needs and coordinates hiring to meet service demands
Resolves issues and ensures compliance with regional procedures and policies
Leads, coordinates, and develops administrative staff to deliver consistent, high-quality operational support
Interviewing and hiring decisions; and participate in interviews for administrative roles across other HHC at Home Regions
Merit decisions
Performance management, including training, development, and coaching
Scheduling, and time keeping of the staff
Identifies and implement process improvements by reviewing workflows, administrative demands, and redundancies, and performs root cause analysis to enhance operational efficiency
Participates in project teams and leads Lean Daily Management huddle and processes as appropriate
Collaborates with department leaders and BOM as central point of contact to assess and address administrative needs and functions
Ensures that workflow processes and procedures follow regulatory and accrediting agency standards and lead to successful performance indicator outcomes
ensure compliance with internal and external policies and regulations