Operations Supervisor II

Interstate Waste Services•Danbury, CT

23h•$90,000 - $105,000•Onsite

About The Position

Interstate Waste Services (IWS) is a leading provider of solid waste and recycling services across New York, New Jersey, and Connecticut, operating a rail-served landfill in Ohio. IWS is dedicated to delivering high-quality waste, recycling, and environmental services, with a strong focus on the safety of its employees, customers, and communities. The company serves a diverse clientele including industrial, medical, and commercial/residential customers. Established in 1998, IWS has expanded through strategic acquisitions, many of which were family-owned businesses that have integrated into the current team, allowing IWS to combine the resources of a large corporation with the values of a family-run enterprise. The Operations Supervisor II is tasked with overseeing collections activities across various business lines, such as commercial, residential, roll-off, and container delivery. This role involves managing drivers and helpers, collaborating with the Operations Hauling Manager to execute tactical initiatives for operational excellence and budget adherence. The Supervisor is responsible for ensuring compliance with all accident prevention programs, and upholding safety, environmental, operating, regulatory, accounting, and ethical standards. Key responsibilities include driving Safety, Customer Experience, and Efficiency, while fostering a culture of employee engagement.

Requirements

3-8 years of experience in waste management operations
3+ years of supervisory experience in waste management, transportation, and/or logistics services
Experience with route optimization and efficiency improvement
Knowledge of DOT requirements for commercial vehicles
Strong analytical skills
Computer skills (Microsoft Outlook and basic Excel)
Must have desire and ability to learn the company’s software applications
Must possess strong written, verbal and interpersonal communication skills
Defensive Driving (Smith System 5 Keys)

Nice To Haves

Associate’s degree or higher in Business, Logistics, or related field preferred or equivalent in work experience
Knowledge of PowerBI preferred

Responsibilities

Supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery pick up)
Managing drivers and helpers
Working with the Operations Hauling Manager to implement tactical initiatives to drive functional excellence and budget achievement
Ensuring adherence to all accident prevention programs
Leading operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards
Executing and delivering Safety, Customer Experience, and Efficiency
Supporting a culture of employee engagement
Checking in Drivers and helpers ensuring they are fit for duty, in uniform, and have proper PPE
Understanding and providing leadership to achieve and communicate about safety goals and objectives
Analyzing drivers’ routes to assess any unsafe conditions and work with the sales and dispatch team to remove unsafe conditions identified
Partnering with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards
Overseeing effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries
Ensuring a safe and productive work environment for all employees
Implementing and maintaining an effective safety program
Conducting route observations and coaching drivers on safe driving and monitor progress
Engaging assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees
Monitoring telematic system for unsafe events (distracted driving, seatbelt use, speeding, etc) and coach employees on unsafe driving behaviors
Performing route vehicle inspections – safety lane
Responding to vehicle accidents and conduct preliminary investigations
Surveying a new stop for safe service
Monitoring/supervising DVIR pre and post trip activities by driver
Ensuring adherence to DOT regulations, environmental compliance, and municipal ordinances
Maintaining accurate route documentation, service records, and regulatory paperwork
Providing service to all customers that meets or exceeds customer expectations with regard to the entire customer experience
Understanding missed pickup goals and meet or exceed expectations related to those goals
Resolving unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders
Interacting with customers to solve and rectify any issues and improve the overall customer experience
Communicating any changes/needs to the appropriate contact for Municipal work
Conducting onsite customer visits periodically
Serving as a positive representative of the Company to drive customer satisfaction and loyalty to the Company
Identifying, evaluating, and developing route assignments that are cost effective and meet business objectives
Providing detailed analysis of route performance to ensure all pickups are made and are done on a timely manner
Reviewing weight audit activity – following a truck
Conducting route audit to ensure we are not picking up cancelled customers
Working with Dispatch to manage door traffic
Monitoring employee attendance, punctuality, and performance
Verifying proper waste segregation and disposal procedures are followed
Creating a collaborative, communicative team environment and drive employee engagement with the Company
Building and developing talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company