Operations Supervisor - Fleet Maintenance (M-F 2nd Shift)

Ryder•Dracut, MA

1d•Onsite

About The Position

The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II in managing the operations and personnel for a shift at a specific location. This role may involve supervisory duties over various employees, including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The supervisor is responsible for achieving results, meeting business objectives and labor requirements, and ensuring customer needs are met while balancing financial, operating, quality, safety, and asset targets. The position involves managing location performance against metrics to meet or exceed assigned objectives and requires cross-functional training to provide backup within the shop. Adherence to all Ryder Maintenance Operations policies and procedures is essential. This role is also considered a development position for future Operations Manager roles. The company emphasizes core values of Trust, Innovation, Expertise, Collaboration, and Safety, and expects the ability to embrace and utilize technology.

Requirements

Ability to professionally represent Ryder and competently interact with customer management
H.S. diploma/GED required
1-3 years or more experience in a maintenance operations environment required (Demonstrated success in a Ryder role may be substituted for this requirement)
Maintenance and Technical experience in a shop environment required
Possess a strong work ethic and a burning desire to succeed and grow your career
Willingness to commit to core values: Trust, Innovation, Expertise, Collaboration and Safety
Ability to embrace and utilize Technology as part of your daily routine

Nice To Haves

Strong vehicle diagnostics/repair knowledge
Microsoft Office intermediate preferred
Associate's degree preferred
Bachelor's degree preferred
Supervisory experience preferred
Experience with a Shop Management System preferred

Responsibilities

Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
Ensures all warranty policies and procedures are executed
Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
Responsible for conducting yard checks to ensure proper work scheduling and prioritization
Provides management, training and development of all personnel assigned
Responsible for Performance Management of all assigned personnel
Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
Conduct customer visits as required by the Customer Care Plan
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
Evaluates needs and makes recommendation for shop tooling and equipment requirements
Assist in the management and oversight of vehicle specifications and vehicle in-service/out-service process
Assist in ensuring all vehicles have required specifications in SAM
Responsible for Parts Inventory management, policies and procedures
Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
Ensure Cleanliness and quality of repair for all maintained vehicles
Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
Ensure Employee compliance with Safety and EPA regulations and requirements
Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity
Ensure data integrity in the Shop Management Online system
Performs other duties as assigned

Benefits

Comprehensive benefit package
401(K) Savings Plan with a company match
Discounted stock purchase options
Performance-based annual cost of living increases
Comprehensive training and the ability to continue your professional development
Regional and local Ryder resources to help guide and support
Additional day of Paid Time Off for Military Veterans
Comprehensive health and welfare benefits
Medical insurance
Prescription insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance options
Paid time off for vacation
Paid time off for illness
Paid time off for bereavement
Paid time off for family leave
Paid time off for parental leave
Tax-advantaged 401(k) retirement savings plan