Operations Supervisor - Fleet Maintenance (M-F 2nd Shift)
About The Position
The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. This role may have supervisory duties of employees on a shift, including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor is responsible for accomplishing results, ensuring business objectives and labor requirements are met, and meeting customer needs while balancing financial, operating, quality, safety, and asset targets. This position manages location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross-functionally trained to back up others within the shop and is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This role may also serve as a development position to prepare incumbents for the Operations Manager role. Ryder seeks candidates who can provide creativity, agility, and superior customer service, possess a strong work ethic, and align with core values: Trust, Innovation, Expertise, Collaboration, and Safety. The ability to embrace and utilize technology is crucial, as the supervisor acts as a management and professional representative of the Ryder organization.
Requirements
- H.S. diploma/GED required
- 1-3 years or more experience in a maintenance operations environment required (Demonstrated success in a Ryder role may be substituted for this requirement)
- Maintenance and Technical experience in a shop environment required
- Ability to professionally represent Ryder and competently interact with customer management
- Ability to embrace and utilize Technology as part of your daily routine is crucial
- Willing to commit yourself to align with Ryder's core values: Trust, Innovation, Expertise, Collaboration and Safety
Nice To Haves
- Associate's degree preferred
- Bachelor's degree preferred
- Strong vehicle diagnostics/repair knowledge (preferred)
- Microsoft Office intermediate preferred
- Supervisory experience preferred
- Experience with a Shop Management System preferred
Responsibilities
- Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
- Ensures all warranty policies and procedures are executed
- Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
- Responsible for conducting yard checks to ensure proper work scheduling and prioritization
- Provides management, training and development of all personnel assigned
- Responsible for Performance Management of all assigned personnel
- Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
- Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
- Conduct customer visits as required by the Customer Care Plan
- Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards in all relevant shop areas of responsibility
- Evaluates needs and makes recommendation for shop tooling and equipment requirements
- Assist in the management and oversight of vehicle specifications and vehicle in-service/out-service process
- Assist in ensuring all vehicles have required specifications in SAM
- Responsible for Parts Inventory management, policies and procedures
- Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
- Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
- Ensure Cleanliness and quality of repair for all maintained vehicles
- Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
- Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
- Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
- Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
- Ensure Employee compliance with Safety and EPA regulations and requirements
- Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
- Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
- Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
- Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
- Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
- Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity
- Ensure data integrity in the Shop Management Online system
- Performs other duties as assigned
Benefits
- Comprehensive benefit package
- 401(K) Savings Plan with a company match
- Discounted stock purchase options
- Performance-based annual cost of living increases
- Comprehensive training
- Ability to continue your professional development
- Regional and local Ryder resources to help guide and support
- Additional day of Paid Time Off for Military Veterans
- Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
- Paid time off for vacation, illness, bereavement, family and parental leave
- Tax-advantaged 401(k) retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
