Operations Supervisor - Field Services

Sasser Family Holdings•Pine Bluff, AR

About The Position

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work , Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sassers subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services. Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com . The Operations Supervisor Field Services is responsible for managing the day-to-day operational performance of a railcar repair operations. The position is accountable for leading and managing railcar repair events via direct contact with customer base while ensuring a positive financial return on tasks performed. In addition to the financial responsibility, this position will ensure safety; quality and environmental responsibilities are realized. This role is responsible in staff development, succession planning, and motivating site personnel to achieve all strategic business objectives. As a Field Service Specialist, Here's What You'll Do:

Requirements

Associate degree (A.A.) or equivalent from two-year college or technical school.
Proficient in Microsoft Office Suit and BRC generation software/ shop operating system.
Ability to deliver high level of customer service via phone and face to face interaction.
Strong knowledge of computer applications including, but not limited to, Microsoft Office suite, and Workforce Now (ADP) to manage accurate work team time accounting.
Basic AAR auditor training.
AAR Advanced Auditor certification.
Basic Finance and Accounting knowledge (KPIs, income statements, budgeting, margin, NOC, etc.).
Effective Interviewing technique
Ability to conduct effective performance reviews.
Experience in Lean Sigma.
Participate in internal/external training, TBD by management.
Team player.
Effective listening skills.
Highly effective communication skills verbally and in writing.
Proven leadership track record.

Responsibilities

Set an example and conduct activities consistent with the core values of CFRS contributing to a positive environment for communication, empowerment, and continuous improvement.
Lead all employees in the safety initiatives and adhere to all railcar safety procedures.
Supervise and direct a work force of between 1 to 20 employees in the mechanical servicing of railcar rolling stock in accordance with established quality control, engineering, safety, and customer standards while complying with established repair schedules.
Ensure that the location/workforce is managed, so that key performance measurements meet or exceed budgeted goals and standards, i.e., efficiency, net income, labor hours, delays, cross-over, etc.
Plan, organize and supervise production in accordance with priority goals and availability of resources to ensure adequate and timely customer service needs are met.
Perform in-process quality inspections.
Communicate location performance to site personnel to ensure consistent and efficient production flow.
Utilize technical experience, expertise, and problem- solving abilities to achieve and maintain a quality repair.
Maintain an efficient work force by training, counselling, and motivating staff.
Ensure that all necessary documents, including regulatory, are accurate and completed on a timely basis.
Ensure the appropriate applications of the labor time collection, quality standards, safety rules as well as other mobile site work rules as defined by the Company.
If appropriate, initiate corrective action when necessary.
Assist in employee personnel matters including hiring, recognition, development, discipline, training, and termination.
This position interacts and coordinates with all other positions within the repair facility.
Maintain an adequate quantity of all necessary material and supplies required to operate the repair facility in keeping with safety, quality, productivity, cost, and economic earnings.
Coordinate reporting with all necessary personnel, key functional groups include customers, engineers, estimators, supply vendors, material supervisors, and site management.
Ensure that the facility meets and operates within all applicable CFRS, local, state, and federal regulations in safety, environmental, labor, and transportation.
Coordinates repair activities to meet the quality requirements of customers, CFRS and all regulatory agencies.
Promote the repair facility within the community through involvement and support to projects that enhance the living standards of the community.
Participates with bids and quotes for railcar repairs / projects.
Interacts with Customers to ensure satisfaction, manage customer expectations, and set agreed upon production goals.
Ensures site assets are maintained proactively.
Maintain an adequate quantity of all necessary material and supplies required to operate an efficient repair operation in keeping with safety, quality, productivity, cost, and economic earnings.
Note: Responsibilities include the expectation to always act to support the interests of the department and organization and to perform other duties as assigned to ensure the successful achievement of departmental and company objectives.

Benefits

Sasser employees enjoy a competitive benefits program that:
Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
Includes a 100% Company-paid disability and life insurance plans
Includes a 401K plan with company match PLUS additional end-of-year funding
Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
Provides 10 paid holidays annually
Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
Provides a confidential Employee Assistance Program
Provides training and tuition reimbursement
Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!