FIELD OPERATIONS SUPERVISOR

Dry Force Corp•Snohomish, WA

About The Position

As a Field Operations Supervisor, you will be pivotal in overseeing and managing the day-to-day operations of Mit, and or Mold remediation jobs and field crew members. Your role will involve ensuring efficient and thorough completion of jobs, maintaining high-quality standards, and fostering effective communication with all stakeholders.

Requirements

High School Diploma
Minimum of 5 years in progressively responsible water damage restoration roles, with a strong track record in project management and customer service.
Required IICRC WRT certification; ASD and AMRT certifications are highly desirable.
Proficiency with industry-standard software, including MICA, DASH, Xactimate, and Power BI.
Hands-on experience with moisture management systems and field equipment.
Proven ability to manage and oversee multiple projects simultaneously.
Strong communication skills for effective interaction with clients, insurance adjusters, and team members.

Nice To Haves

ASD and AMRT certifications are highly desirable.

Responsibilities

Operational Management: Oversee daily operations, including pre-production and work-in-progress job boards.
Ensure jobs are completed within established schedules and quality standards.
Stakeholder Communication: Respond to inquiries from insurance adjusters, homeowners, and property managers.
Drive project restoration by removing obstacles through clear communication with all parties involved.
Project Efficiency: Ensure jobs progress as planned and efficiently, including accurate use of in-house PM tools
Customer and Team Interaction: Champion communication efforts on complex or sensitive jobs.
Resolve customer service issues, staff performance concerns, and project execution challenges professionally.
Remediation Assessments and Reviews: Conduct remediation assessments as needed.
Ensure technicians secure 5-star reviews and follow up to address and improve less-than-5-star reviews.
Fleet and Equipment Management: Manage truck loading and ensure technician teams are equipped for their projects.
Work with the Warehouse Manager on equipment repairs, inventory, and procurement.
Visual and Operational Standards: Ensure trucks and equipment are stocked, operating correctly, and visually maintained.
Maintain technician professionalism and proper equipment use.
Training and Supervision: Train and supervise a high-performing team, conducting weekly training and safety meetings.
Manage overtime, scheduling, and approve requests for sub-labor as needed.
Performance Metrics and Reports: Review DASH and Power BI reports for performance evaluations and improvements.
Conduct weekly ride-a longs to inspect job sites.
Cross-Departmental Collaboration: Work with sales, marketing, and finance departments to align operational efforts and ensure overall efficiency.
Handling New Losses: Capable of managing new loss jobs from start to finish during peak demand periods.
On-Call and Technology Utilization: Participate in on-call phone rotations and work overtime as required.
Utilize industry technology to improve efficiency, including phone applications and moisture management systems.
Estimation Duties: Produce remediation damage estimates and serve as a backup to the In-Home Salesperson