Operations Supervisor/Ambulance Supervisor

Global Medical Response•Cheektowaga, NY

6d•$32

About The Position

The Operations Supervisor is responsible for day-to-day operations including facilitation or internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Operations Manager.

Requirements

High School diploma or GED
Current CPR, PHLTS and ACLS certification or equivalent credentials current NYS Paramedic certification
Three years EMS experience required.
Systems Skills - A working knowledge of MS Office.

Nice To Haves

Paramedic field experience preferred
Some advanced education preferred

Responsibilities

Directs, monitors, communicates with and evaluates all field employees in his/her assigned area
Acts as a liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users
Ensures maintenance of qualify field operations through daily contact, oversight, communication and evaluation
Assists with preparation of employee evaluations and field crew contact reports
Ensures PCRs and other field paperwork are reconciled daily in conjunction with the PCR processing
Ensures operational response exceptions are brought to closure with appropriate action
Provides staff counseling and guidance and information regarding AMR Operations
Promptly investigates incidents involving assigned units of personnel, including filling of internal and external reports and counseling staff.
Ensures maintenance of adequate levels of staffing, equipment and medical supplies for field units
Implements and enforces company policies and standards
Performs direct ALD patient care activities
Maintains communication with other agencies and departments
Serves on committees with other departments to set policies and generate ideas
Performs other related duties as required
Prepares reports and manages projects as assigned by Operations Manager or Director of Operations
Maintains availability during disaster situations or mass casualty incidents and assists in any capacity needed
Attends scheduled meetings as required by Operations Manager or Regional Director
Responsible for complying with all local, state, and federal employment laws and company policies
Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.
Responsible for developing and maintaining department budgets
Responsible for adhering to all company policies and procedures
Directs AMR resources during mass casualty/disaster operations
Adheres to and complies with information systems security.
Attends information security training when offered.
Reports information systems security problems
Mentors employees, conducts performance evaluations, counsels and provides disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results
Champions affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc.
Responsible for compliance with and enforcement of company/department policies and procedures
Uses data from different sources to identify issues and quickly identifies the central or underlying issues in a complex situation
Performs other duties as assigned