Operations Specialist
About The Position
About the role • Tracks and traces all shipments, ensuring accuracy, customer’s expectations are met, and vendors are delivering on their commitment to Candor Expedite. • Enters and ensures all carrier documentation is received for new carrier setups and updates any existing partner profiles as needed. • Ensures that all carrier partners adhere to all federal guidelines in reference to all FMSCA and DOT requirements. • Ensure all customer orders are released for invoicing via Candor’s TMS in a timely and accurate manner. • Ensures all rate confirmations and rate agreements are compliant. • Understand transportation optimization techniques including mode selection, freight consolidation, load building, and efficient routing. • Oversee carriers accountability for proof of delivery, capacity, driver information, truck and trailer requirements, tracking acceptance and service commitments. • Develops effective long-term relationships with carrier drivers, shippers, consignees, and teammates. • Collaborates with account managers and carrier sales to ensure customer satisfaction is upheld.
Requirements
- Problem solving
- Clear communication clearly to internal and external clients.
- Delegation and assignment of work to cross functional teams.
- Excellent written and verbal communication
- Persuasion
- Time management
- Self-motivated
- Bachelor's degree or equivalent work experience.
- Experience managing multiple clients, projects and/or teams to achieve a high service level.
- A basic understanding of freight, shipping & transportation, supply chain, and client service related to the industry.
Responsibilities
- Tracks and traces all shipments
- Enters and ensures all carrier documentation is received for new carrier setups
- Ensures all carrier partners adhere to all federal guidelines in reference to all FMSCA and DOT requirements
- Ensure all customer orders are released for invoicing via Candor’s TMS in a timely and accurate manner
- Ensures all rate confirmations and rate agreements are compliant
- Understand transportation optimization techniques including mode selection, freight consolidation, load building, and efficient routing
- Oversee carriers accountability for proof of delivery, capacity, driver information, truck and trailer requirements, tracking acceptance and service commitments
- Develops effective long-term relationships with carrier drivers, shippers, consignees, and teammates
- Collaborates with account managers and carrier sales to ensure customer satisfaction is upheld
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
