Operations Specialist, Remote

Aledade • Nashville, TN

4d • $24 - $28 • Remote

About The Position

The Operations Specialist provides operational support to the Explorer market and assigned Flex coverage market(s) within Aledade's Provider Networks. This role requires proficiency in strategic project management, stakeholder engagement, and operational excellence. The Operations Specialist will play a key role in supporting the coordination of market initiatives, guiding teams in the execution of strategic objectives to improve market performance.

Candidates should be comfortable working remotely/work from home anywhere within the US.

Requirements

• Education & Experience: Bachelor’s degree plus 1-2 years of related experience in operations within Aledade or equivalent.
• Skills: Excellent verbal and written communication skills, project management, and strategic problem-solving
• Technical Proficiency: Familiarity with Google Suite, Salesforce, and Monday.com for data management and collaboration and Tableau or other similar tools for reporting and analytics.

Nice To Haves

• Preferred Qualifications: Experience in healthcare operations or value-based care

Responsibilities

• Report Management: Build and maintain standardized reports for Explorer market performance metrics, creating dashboards and visuals for leadership review. This includes maintaining reporting processes to streamline data delivery.
• Data Management and Extraction: Executing data pulls from multiple different systems and databases to support market analysis needs. Responsible for ensuring data accuracy, completeness, and timely delivery, and maintaining supporting documentation.
• Market Operations Support: Performing day-to-day market management tasks including program operations, data completeness, report build and communication, and keeping documentation up to date.
• Project Support & Special Initiatives: Assisting program team with ad hoc projects while providing operational support for strategic market initiatives.
• Project & Process Management: Coordinate and execute high-impact projects focusing on contract cross-selling, rostering, and campaign implementation, developing judgement and process optimization to drive operational success.
• Event Planning & Market Support: Support market leadership in planning and executing both internal and external market-based events, including but not limited to team retreats, provider facing dinners and market summits
• Cross-Functional Collaboration & Communication: Promote effective communication across teams to ensure alignment and clarity while collaborating with internal teams such as A+ as well as various performance and program teams within and beyond Provider Networks
• Documentation & Maintenance: Maintain any internal team standard operating procedures, compliance documentation, ACO Board records, required CRM information, and practice churn/withdrawal submission documentation

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees