Operations Specialist

HCA Healthcare•Sunrise, FL

38d

About The Position

Introduction Do you have the career opportunities as an Operations Specialist you want with your current employer? We have an exciting opportunity for you to join HealthTrust Workforce Solutions which is part of the nations leading provider of healthcare services, HCA Healthcare. Benefits HealthTrust Workforce Solutions offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as an Operations Specialist where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications JOB TITLE - Operations Specialist GENERAL SUMMARY OF DUTIES -The Operations Specialist will oversee the non staffing and recruiting functions within the Travel Department. This position will be responsible for continuously reviewing work flows and implementing process improvements. Will ensure all HWS/HR programs, policies and procedures are followed and administered in accordance with federal and state regulations, as well as internal company policy. In addition, this role/team will support the needed logistical accommodations needed for the travel clinicians. Other duties as assigned. SUPERVISOR - Program Director SUPERVISES - N/A

Requirements

Excellent communication skills both verbal and written
Ability to manage stress appropriately and make decisions under pressure
Ability to handle multiple priorities and work independently
Proficiency with Microsoft Office Suite products
Ability to learn new software programs
High School Diploma or GED Equivalent Required
3-5 years in customer service, administrative roles required.

Nice To Haves

Bachelor's degree in healthcare related field preferred
Related healthcare experience preferred, staffing healthcare experience preferred.

Responsibilities

Ensure all Statements of Work and Hospital Confirmations are sent to travelers and Program Office timely.
Monitor expiring credentials and ensure every working traveler has updated credentials.
Monitor exceptions and hard stop reports.
Clear off items from the exceptions and hard stop reports timely.
Respond to daily credentialing, travel, and payroll related questions and concerns.
Identify and track employees with payroll concerns, troubleshoot and provide guidance where appropriate.
In conjunction with Operations Specialists Team, create and implement standardized processes and procedures.
Cross train and be backup support to housing and logistics for travelers.
Ensure communication and implementation of new or updated HR policies, procedures and corporate directives.
Provide coverage for other Operation Specialists as needed.
Ensure company systems are utilized appropriately.
Participate in vendor and HR audits as required.

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.