Operations Specialist - Behavioral Health

Skyway Behavioral Health•Skokie / Downers Grove / Chicago, IL

18h

About The Position

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by patients for survival. While adaptive at one time or in specific ways, these coping strategies are now preventing patients from living the life they want to live. Our treatments teach patients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments. At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives. Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all patients. Role Description The Operations Specialist supports the SVP of Operations in optimizing organizational performance and managing operational workflows and strategic initiatives across multiple Skyway Behavioral Health sites and teams. The role is responsible for driving operational projects, supporting data-driven decision making, improving internal processes and coordinating cross-functional initiatives across departments. The Operations Specialist services as a key optional partner to leadership, ensuring initiatives are implemented efficiently, documented appropriately, and aligned with Skyway’s strategic objectives. A critical element of the Skyway mission is to ensure that all team members, even those not providing direct clinical care, know and believe they can change and improve patient’s lives; and when serving with integrity and in alignment with the Skyway Mission, we create a reverberating positive impact on the patients.

Requirements

Bachelor’s degree required (Healthcare Administration, Business, Public Health, or related field preferred)
3+ years of experience in healthcare operations, behavioral health, consulting, or healthcare administration
Experience supporting operational improvement or strategic initiatives.
Proficiency in Microsoft products (Word, Outlook, Excel), and familiarity with work order request/ticketing systems.
Excellent interpersonal and communication skills that are clear, respectful, and considerate of other’s perspectives.
Must be fluent in reading, writing and speaking English.
Reliable form of transportation to work.

Nice To Haves

Strong analytical and problem-solving skills
Advanced Excel or data analysis skills preferred
Project Management experience
Ability to manage multiple initiatives simultaneously
Strong communication and cross-department collaboration skills
Highly organized and strong attention to detail
A passion for coaching, mentorship and team-development.
A problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
Ability to work independently as needed, recognizes the need for support and demonstrates the willingness to ask for help.
Ability to manage multiple priorities and respond with confidence during challenging situations.
Someone who embodies Skyway values: o Embraces the whole person. o Commits to innovative research-based programs. o Believes we are better together. o Celebrates expressions of diversity. o Believes in service and supporting our communities. o Views leadership as a privilege to elevate others to their highest potential.

Responsibilities

Support the SVP of Operations in implementing strategic and operational initiatives/projects across the organization.
Lead and coordinate operational projects designed to improve efficiency, service delivery, and organizational scalability.
Translate leadership priorities into actionable project plans and operational workflows.
Track progress of strategic initiatives and ensure accountability for deliverables.
Assist in development, documentation, and maintenance of standard operating procedures (SOPs) across departments.
Identify workflow inefficiencies and collaborate with department leaders to design improved processes.
Support the organization’s procedure documentation initiatives and help maintain the SOP repository.
Ensure operational processes are consistent, auditable, and scalable as the organization grows.
Develop and maintain operational dashboards and business reports to support leadership decision-making.
Analyze program utilization, staffing capacity, and operational performance metrics.
Support vendor relationships and coordination with external partners related to operations, technology, and service delivery.
Manage operational projects from concept through implementation.
Develop timelines, track milestones, and ensure completion of deliverables.
Support leadership meetings with preparation of agendas, documentation, and follow-up tracking.
Coordinate special projects as assigned by the SVP of Operations/leadership team.
Provides backup Concierge support when gaps in staffing are present.[JV1.1]
Ensure all clinical and non-clinical spaces are clean, functional, safe, and therapeutic.
Perform and/or coordinate routine and preventative maintenance with building management and contractors; abiding by terms set forth in lease agreement with building management.
Perform other duties as assigned.