Operations Specialist

Girl Scouts of South Carolina Mountains to Midland • Columbia, SC

13d • Hybrid

About The Position

We’re hiring an Operations Specialist to join our Leadership Center team in downtown Columbia. This role is perfect for someone who delivers standout customer service, navigates technology with confidence, and brings the kind of organization and time-management that anticipates needs, and tackles challenges with calm resourcefulness. As a team member in a cross-functional environment—including Product Program, Retail, and Customer Care—you’ll support a wide range of activities with professionalism, accuracy, and a solutions-oriented mindset.

Reporting to the Sr. Director, Product Program & Retail, this position is based at our Cathy Novinger Girl Scout Leadership Center in Columbia. If you thrive in a fast-paced, collaborative culture and enjoy work that strengthens both team operations and community impact, this role offers a meaningful place to contribute and grow.

A successful candidate excels at balancing service, systems, and solutions — you’ll apply your operational strengths to...
Support three key operational areas—Product Program, Retail, and Customer Care—ensuring a seamless experience for guests, volunteers, caregivers, and the public.
Retail Responsibilities:
Supports the Girlz Gear Shop by monitoring and stocking inventory, promoting merchandise, and processing payments and donations with accuracy. Maintains a clean, welcoming entrance area with professional displays and up-to-date materials. Leads mobile shops and Camp Trading Post events, contributing to sales goals and providing excellent customer service. Requires a flexible schedule, including some early/late hours and scheduled Saturdays during peak needs.
Customer Care Responsibilities:
Supports a high-volume Customer Care team by handling phone, in-person, and online inquiries; managing case assignments; and ensuring accurate data entry. Oversees event and program transactions, including registrations, cancellations, transfers, and refunds for trainings, programs, and camp. Processes payments and deposits from volunteers, memberships, donors, and grants with accuracy and timeliness, including occasional bank deposits.
Product Program Responsibilities:
As a team member, contributes to Product Program operations, including leading the seasonal cookie cupboard, coordinating logistics, maintaining accurate inventory, and supporting troop distribution. Assists with financial tracking and reconciliation, resolving discrepancies, and gathering documentation as needed. Plays an active role in the Product Program team by helping field inquiries, updating Salesforce cases, and supporting customer service needs.

Requirements

• High School Diploma or GED required; associate or bachelor’s degree preferred.
• At least five years of administrative, project, or program support experience; bilingual Spanish a plus.
• Proficient in Microsoft Office and database systems; Salesforce experience preferred.
• Excellent interpersonal skills and ability to work effectively with diverse groups.
• Highly detail-oriented with strong math skills and consistent accuracy.
• Exceptional organizational and time-management abilities.
• Demonstrates optimism, empathy, integrity, and polished communication across phone, email, and in-person.
• Strong listening skills with the ability to assess needs and respond appropriately.
• Flexible schedule that includes some early/late hours and scheduled Saturdays during peak seasons.
• Active membership in the Girl Scout organization is required and may be obtained upon hire, upholding the values of the Girl Scout Promise and Law.
• Must have reliable transportation, possess a valid South Carolina driver’s license, maintain personal auto insurance meeting the council insurance company’s requirement for coverage, and submit to a background check.

Nice To Haves

• bilingual Spanish a plus.
• Salesforce experience preferred.

Responsibilities

• Support three key operational areas—Product Program, Retail, and Customer Care—ensuring a seamless experience for guests, volunteers, caregivers, and the public.
• Supports the Girlz Gear Shop by monitoring and stocking inventory, promoting merchandise, and processing payments and donations with accuracy.
• Maintains a clean, welcoming entrance area with professional displays and up-to-date materials.
• Leads mobile shops and Camp Trading Post events, contributing to sales goals and providing excellent customer service.
• Supports a high-volume Customer Care team by handling phone, in-person, and online inquiries; managing case assignments; and ensuring accurate data entry.
• Oversees event and program transactions, including registrations, cancellations, transfers, and refunds for trainings, programs, and camp.
• Processes payments and deposits from volunteers, memberships, donors, and grants with accuracy and timeliness, including occasional bank deposits.
• As a team member, contributes to Product Program operations, including leading the seasonal cookie cupboard, coordinating logistics, maintaining accurate inventory, and supporting troop distribution.
• Assists with financial tracking and reconciliation, resolving discrepancies, and gathering documentation as needed.
• Plays an active role in the Product Program team by helping field inquiries, updating Salesforce cases, and supporting customer service needs.

Benefits

• Professional growth through cross-functional collaboration, mentoring opportunities, and meaningful contributions that strengthen council membership and volunteer engagement.
• This hybrid role combines regular in-office hours with remote flexibility (upon completing the first 90-day onboarding program).
• An engaging workplace culture rooted in purpose, connection, and creativity—where your ideas are valued, and your impact is felt.
• A comprehensive benefits package includes flexible healthcare options with shared premiums, accruing vacation time, paid time off between Christmas and New Year’s, 401k and a variety of team-building activities that make work both rewarding and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED