Operations Specialist

Transloop Logistics•Homewood, AL

18h

About The Position

You will develop rapport with all customer and facility contacts on a coordinator/scheduler level. As shipments are tendered from the customer then accepted by the Account Growth Manager or Account Executive, it is the Operations Specialist’s responsibility to build and schedule each shipment while managing the load board and communicating with the respective teams effectively. The role will require a mix of strategic thinking, attention to detail, operational hustle, and strong organizational skills. As an Ops Specialist, you will play a crucial role at TransLoop by developing strong business relationships with customer/facility contacts to ensure the fluid operation of the select account/business. Maximizing revenue, streamlining operational processes and meeting/exceeding customer service and acceptance KPIs will remain paramount in this role. This is a high-impact role as you will be responsible for providing everyone touching the business with accurate info and optimal transits.

Requirements

Relevant supply chain, sales or customer service experience
Logistics experience preferred, but not required
Proven track record of managing accounts, building shipments, tracking shipments, and being a high performer
Experience in managing high volume and multifaceted accounts
Strong writing, organizational, and speaking skills
Organization, Organization, Organization. Did we say you need GREAT organization skills?

Nice To Haves

You have experience operating in 3PL, Transportation, or Tech

Responsibilities

Build relationships and develop rapport with customer contacts on a coordinator level to ensure they feel their business is supported
Build, schedule, and track shipments for select accounts
Escalate delays in transit and any other issues that could impact service to sales representatives and/or customer contacts
Instill general organization/order regarding load board management from tender to invoicing
Work in sync with Account Growth Manager to ensure operational efficiency and customer service