Operations Specialist

GuideStar Eldercare•Crown Point, IN

About The Position

The Operations Specialist (Ops Specialist) is responsible for coordinating the licensing, asset management, and QA processes of GuideStar clinical staff. This position is also responsible for troubleshooting IT issues, managing projects, and providing operational support to onsite and offsite staff. In addition, the Ops Specialist maintains and creates operational standards, organizes records, and other duties as assigned. Essential Job Functions and Responsibilities What you will do: The Operations Specialist agrees to work as reasonably scheduled by Company. Collaborate and communicate effectively with all onsite and offsite employees, vendors, and client facilities, including providing guidance on operational processes to offsite clinical staff. Assist in creating and maintaining clear operational guides to ensure consistency and efficiency of operations. Coordinate and manage the completion of weekly and monthly collaborative agreement QA reviews, including maintaining their organized historical record. Assist in optimizing asset tracking and resource management of Company IT hardware and vehicles. Collaborate with various teams to organize and maintain internal electronic records and files to support and ensure efficiency in operational processes. Assist in troubleshooting a range of IT issues (MS Office suite, EMR systems, Apple products, etc.) with offsite & onsite employees and managing the workflow of support tickets to the IT helpdesk. Coordinate, manage, and track progress of project activities to ensure timely completion. Analyze operational data and provide insights for decision-making and further efficiency. Collaborate with President & COO and entire Ops team on special projects. Perform other duties as required. Essential Physical, Mental and environmental Demands Motion Requirements Must be able to remain in a stationary position 90% of the time. Occasionally move about inside the office to access filing cabinets, office machinery, etc. Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Opens and closes doors. Occasionally climb stairs. May occasionally need to position self to reach items under or behind desks. Occasionally move or position office supplies or furniture weighing up to 20lbs. Vision, Speech, and Hearing Requirements Frequently communicates with clinicians, vendors, and co-workers. Must be able to exchange accurate information in these situations. Must be able to perceive information displayed on device monitors from short distances. Normal daily noise levels are quiet to moderate. Consistently communicates with others in person or via telephone or video conference technology. Work Environment Constantly works in a temperature-controlled, open concept workspace. The noise leveling the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal. Mental Demands Able to understand direction and adhere to established procedures for clinical processes and included operations. Must express or exchange ideas and meaning with employees. Needs to adapt well in the face of workplace stressors such as fast-paced environment, strict attention to detail, customer service complaints, schedule changes, changes in strategic direction, competing priorities of high significance to the successful function of the department/company. Able to consistently demonstrate adapt ability and flexibility in the midst of quickly changing priorities.

Requirements

High School diploma required; bachelorâs degree preferred.
2+yearsof office experience
Strong Excel skills required.
Very strong written and verbal communication skills
Ability to deal with ambiguity; resilient and adaptable
Ability to multi-task and meet deadlines.
Able to identify and resolve problems in a timely manner; gather and analyze information skillfully
Independent thinking and ownership of assigned projects.
Strong customer service skills; cooperative and willing to assist others.
High level of attention to detail.
Maintain confidentiality regarding business, personnel, and patient PHI/HIPAA matters; demonstrate discretion in interactions with company personnel.
Able to pass background testing, including motor vehicle record review and drug screening.
Reliable transportation
All GuideStar employees must be vaccinated against COVID-19 and flu.

Nice To Haves

1-year healthcare industry experience preferred
Experience in customer support a plus
Ability to troubleshoot issues with Outlook, Adobe, Apple Products, SharePoint, Excel, and Teams is preferred.

Responsibilities

Collaborate and communicate effectively with all onsite and offsite employees, vendors, and client facilities, including providing guidance on operational processes to offsite clinical staff.
Assist in creating and maintaining clear operational guides to ensure consistency and efficiency of operations.
Coordinate and manage the completion of weekly and monthly collaborative agreement QA reviews, including maintaining their organized historical record.
Assist in optimizing asset tracking and resource management of Company IT hardware and vehicles.
Collaborate with various teams to organize and maintain internal electronic records and files to support and ensure efficiency in operational processes.
Assist in troubleshooting a range of IT issues (MS Office suite, EMR systems, Apple products, etc.) with offsite & onsite employees and managing the workflow of support tickets to the IT helpdesk.
Coordinate, manage, and track progress of project activities to ensure timely completion.
Analyze operational data and provide insights for decision-making and further efficiency.
Collaborate with President & COO and entire Ops team on special projects.
Perform other duties as required.