Operations Specialist

Card KingdomMonroe, WA
30d$21 - $24Onsite

About The Position

The Operations Specialist performs a crucial role at our company, focusing on the organization, inventory, and distribution of Wizards of the Coast-related trading card game and related products. This role entails a variety of responsibilities, from maintaining accurate inventory to packing and shipping orders with precision.

Requirements

  • High school diploma, GED, or equivalent work experience.
  • Basic math skills.
  • Ability to work overtime as needed.
  • Proficiency in electronic inventory management systems and MS Office suite.
  • Superior verbal and written communication skills to effectively interact with various stakeholders.
  • Proven attention to detail, with experience in performing repetitive tasks accurately and efficiently.
  • Exceptional time management and organizational skills, with the ability to manage multiple tasks simultaneously.
  • A positive work attitude and a self-competitive mindset to constantly aim for improved performance.
  • Flexibility to adapt to a dynamic warehouse environment and the willingness to learn new tasks and procedures.

Responsibilities

  • Daily picking and restocking of Magic: The Gathering singles, ensuring proper alignment between physical and digital inventory.
  • Preparation and packaging of orders.
  • Inspecting orders for any discrepancies before shipment.
  • Handling of special customer requests, customer notes, and product returns.
  • Execution of team-based targets for service level agreements.
  • Regular quality assurance checks and set audits in the proprietary inventory system, including sorting cards by set and title multiple times a day.
  • Assisting in processing, auditing, and restocking various inventories.
  • Creating, picking, and shipping products to retail locations.
  • Handling incoming product releases.
  • Providing excellent customer service to vendors, mail carriers, and internal departments.
  • Operating and troubleshooting card sorting machines, order verification systems, and collation equipment while adhering to all safety protocols.
  • Operating warehouse equipment, such as pallet jacks, in accordance with safety standards.
  • Using Warehouse Management System (WMS) or other ERP systems to manage inventory and transfers.
  • Maintaining a safe and efficient work environment, adhering to company safety regulations, and keeping work areas clean and organized.
  • Developing and maintaining knowledge of Magic: The Gathering products and card play.
  • Participating in team meetings, projects, and continuous improvement initiatives as assigned.
  • Working effectively both in a team and independently to solve problems and find solutions.
  • Carrying out other duties as assigned, contributing to the overall success of Card Operations.

Benefits

  • Excellent benefits, generous PTO, fixed shifts with set weekend days, regular schedules of 40 hours per work week plus occasional overtime, paid parental leave, 401k, paid holidays, and employee discounts.
  • Paid Time Off: Up to 120 hours (3 weeks) accrued in first year, plus 8 hours granted at 90 days
  • Paid Time Off: Increased accruals after 1 year, and 3 years
  • Company Holidays: 8 Paid Holidays
  • Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
  • Retirement: 401(k)
  • Flexible Spending Accounts and Health Savings Accounts
  • Pre-Tax Commuter Benefits
  • Supplemental Life and AD&D Insurance
  • Accident, Critical Illness and Hospital Confinement Plans
  • Employee Assistance Program
  • Employee Discount

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

251-500 employees

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