Operations Specialist

Lafayette Federal Credit Union • Rockville, MD

3h • Hybrid

About The Position

We are currently seeking an Operations Specialist to provide day-to-day member account servicing such as account inquiries, transaction adjustments, and research requests. The ideal candidate will utilize tact and experience-based knowledge to resolve complex member problems, explaining specific policies and procedures, while representing the Credit Union in a professional manner and maintaining positive member relations.

Responsibilities

• Providing all members with professional support, accurate information, and friendly service.
• Utilizing tact and experience-based knowledge to resolve complex member problems, explaining specific operational policies and procedures, while representing LFCU in a professional manner.
• Troubleshooting and resolving internal inquiries in a timely, friendly and professional manner.
• Maintaining positive member relations while adhering to policy and procedures.

Benefits

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave & birthday leave
• Educational assistance
• Commuter benefits program and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed