Operations Specialist

CLS Living•Austin, TX

36d

About The Position

At CLS Living, our mission is simple: to deliver unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too. We are seeking an Operations Specialist to join the CLS Living corporate team. Reporting to the SVP of Operations, this role will support a variety of operational functions across our portfolio of student housing properties. The position requires 85–90% travel. The ideal candidate will be technically proficient with a strong working knowledge of building and mechanical systems.

Requirements

Bachelor’s degree OR 3–5 years of experience in student housing with a supervisory or higher management role OR an equivalent combination of education and experience.
Proven ability to lead, inspire, and motivate a dynamic team with a strong customer-centric mindset.
Ability to manage multiple projects simultaneously, set priorities, and meet deadlines.
Entrepreneurial mindset—creative and willing to challenge the status quo to meet the needs of our residents and company.
Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Intermediate to advanced proficiency in Microsoft Office Suite and Entrata software.
Exceptional customer service skills.
Excellent time management with the ability to prioritize work effectively.
Must pass a criminal background check and drug screening.

Responsibilities

Support student housing properties with on-site management functions as assigned.
Assist in the development and distribution of property operations resources.
Implement strategic marketing plans and support leasing efforts, including marketing execution.
Ensure property management software is accurate, up to date, and fully utilized.
Partner with General Managers to build and maintain high-performing, collaborative teams.
Maintain professional standards of management, communication, and reporting.
Deliver first-class customer service to prospects and residents; ensure requests are handled promptly and professionally.
Foster a professional, friendly, and welcoming office environment.
Assist with lease processing, administration, and general administrative duties.
Support collections, evictions, and other legal/administrative processes as needed.
Contribute to the development of the company’s core strategic plan.
Fill in for open property positions as needed across the portfolio.
Perform other duties as assigned by the Supervisor.