Operations Specialist

West Coast Community Bank•Salinas, CA

8d•Onsite

About The Position

This position is in person at our Salinas location. The Operations Specialist role is designed for a detail-oriented and motivated individual to support financial services operations, focusing on efficiency and accuracy. The position includes performing routine operational duties such as account reconciliations, managing Regulation E claims, collection items, wire transfers, NSF items and reviewing remote deposits. This role may serve as an escalation point for operational challenges, requiring frequent communication with other departments and branch employees to effectively resolve issues. The Operations Specialist is expected to provide excellent customer service, ensuring that a professional image of the Bank is maintained at all times.

Requirements

Thorough knowledge of Bank products
Time management
Organizational skills and attention to detail
Excellent verbal and written communication
Intermediate proficiency with Microsoft Office Suite, including Word, Excel and Outlook
Complies with all State and Federal Banking regulatory requirements, including but not limited to: Regulation E, Regulation CC, and BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting. This position will elevate suspicious activity to supervisory staff and/or BSA department
Completes compliance and other technical training workshops as assigned
AA Business Administration or equivalent
3 - 5 years in banking environment
Central Operations experience preferred

Responsibilities

Support branches and various departments within the bank by conducting research or problem resolution in response to client inquiries
Review mobile deposits, wire transfers, NSF items, non-post items and stop payments
Perform daily exception item processing, including check adjustments and return deposited items
Evaluate in-clearing checks by utilizing transaction and image analysis via ARGO OASIS platform
Process Levies, Attachments, Subpoenas and Reclamations
Remit IOLTA to State Bar and backup withholding to IRS
Report unclaimed property
Responsible for documenting and filing EFT disputes
Perform daily and monthly reconciliations for various accounts and performs research to resolve discrepancies
Provide support on ACH returns, reversals and respond to inquiries related to ACH transactions
Assist in identifying operational improvements
Serve as backup support for Call Center
Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations
Other operational duties as assigned