Operations Specialist

Brilliant Corners•Los Angeles, CA

1d•$24 - $31•Hybrid

About The Position

The Operations Specialist position plays a key role as a member of the Brilliant Corners Program Operations department. The Operation Specialist will work with internal and external partners to receive, review, and process various requests. The type of requests received will vary based on the hiring team but may support other teams as necessary. Below is a brief overview of each of the teams in the Operations Department.

Requirements

1+ years’ experience in a non-profit setting preferred but not required
Intacct software experience preferred but not required
Salesforce/CRM software and/or database experience preferred but not required
Intermediate-level familiarity with Microsoft Word and Excel required
Strong communication skills with effective messaging and strong follow up
Able to work in collaboration with team, internal and external departments as needed
Data and metric drive, comfortable around numbers
Process driven
Strong attention to detail
Ability to understand, retain and apply program policies to role

Responsibilities

Payments Team - This team processes client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and internal departments.
HPU/Contracts and Grants Team -This team processes a variety of client related payment requests to support clients in retaining their housing a well as processing various invoices relating to our contracts. This team assists with contract preparation, execution and tracking. As well as vendor documentation management and compliance tracking This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and funders.
Move-In Assistance Team – This team processes client payments related to security deposits, utility deposits, move-in furniture, and on-going assistance. The team is also responsible for generating unit contracts and participant/landlord agreements related to client move-ins. The team is responsible for processing payments using Intacct, providing on-going reporting, responds promptly to inquiries from case management, funders, and internal partners.
Applications & Closeout Team – This team processes client applications for the FHSP program ensuring that all data is correct and support case management in this process. The team also handles the accounts receivable portion at the time of move out. These responsibilities vary from security deposit returns, damage mitigation, or invoicing partnering facilities. The team is responsible for tracking processes on salesforce and entering AR into Intacct, responding promptly to funders and venders, and providing on-going reporting to partners.