Operations Specialist - Suncoast (64317)

Family Support Services•Largo, FL

About The Position

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit. Job Summary: Specific responsibilities include, but are not limited to, retrieving information from Florida Safe Families Network (FSFN) as needed, coordination with case management on case specific issues, evaluating current processes for effectiveness, timeliness, success with performance outcomes and providing technical assistance to agencies as needed.

Requirements

Education: Bachelors degree, from an accredited college or university, in social work or related human services field required.
Experience: Requires a minimum of two years dependency child welfare experience.
Licensure, Certification, and/or Registration: Valid drivers license.
Child Welfare certification required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The qualifications listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to: Represent self and the organization in a professional manner
Work independently with little direct supervision
Interpret statutes, policies, contracts, and administrative rule requirements as related to program area.
Assess a situation and make appropriate recommendations/ decisions
Research, organize and analyze data
Solve problems and to think through critical, time sensitive issues
Establish and maintain relationships
Work collaboratively with staff at all levels in the organization and other agencies
Speak effectively before small and large groups
Learn and utilize other software programs
Maintain confidential information
Knowledge of: Child welfare statutes and Florida Administrative Codes
Skills: Strong Written and Verbal Communication
Strong organizational and time management
Proficiency in Excel and Microsoft Word
Other Requirements: Clear a Level II background screening.
Clear a reference check.
Clear a local background check from the County in which you reside.
Clear a substance abuse screen.
Provide a copy of all degrees prior to your first day of employment.
Clear a Motor Vehicles Records check and must be insurable under the company’s automobile policy.
Provide copy of automobile insurance.
Provide proof of, and maintain a minimum personal auto liability insurance level $100,000/$300,000 if deemed to be a driving risk.
Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).

Nice To Haves

Prefer dependency case management supervisory experience.

Responsibilities

Champion assigned performance measures or tasks to improve permanency outcomes and performance.
Analyze FSFN data, scorecard measures and reports to evaluate agency compliance with outcomes for children in order to target challenge areas requiring technical assistance and oversight.
Review and analyze cases, identify barriers to permanency and recommend action necessary to bring permanency to children.
Observe and evaluate current case management permanency processes to ensure compliance with statutory and contractual requirements.
Provide technical assistance and guidance to the case management agencies and other key stakeholders with regard to permanency, policy and procedure and system of care re-engineering initiatives.
Support and provide specialized individual training to case management staff, as needed to address identified system of care issues.
Assist the management team in developing and continuously reviewing/updating FSS procedures.
Provide guidance to all case management staff in determining and securing appropriate services, as needed.
Manage and coordinate all requests to reopen cases, or assist in same.
Maintain a tracking log of such requests.
Participate in training and development activities as required.
Report any acts, incidents or conditions that reflect the possibility of inappropriate youth-to-youth, staff-to-youth, or placement family-to-youth relationships.
Report any use of physical force and all unusual incidents per policy and state guidelines.
Perform other duties as assigned.