Operations Specialist

Inland Companies Inc • Milwaukee, WI

4d

About The Position

The Harmoniq Operations Specialist is an integral part of the Harmoniq team. The Operations Specialist
will assist the operations and onsite teams with a variety of tasks, including, but not limited to:
Organizing and filing appropriate reports, leases, and paperwork on Internal Drive and/or residential management software.
Assist with maintaining the property database.
Assist with day-to-day operational activities for a growing residential management company.
Assist with the execution of new processes and procedures.
Assist with maintaining, responding to, and delegating support form intake requests.
Perform audits and execute tasks for properties during onboarding and offboarding.
Perform audits of residential management software.
Facilitate cross-channel feedback from residents and onsite teams to management and executive teams.
Provide staffing support and coverage to onsite teams for staff turnover and team PTO. This will include apartment tours, addressing tenant concerns, answering calls, and providing vendor guidance.

Requirements

• High School Diploma or equivalent required; Bachelor’s degree preferred but not required.
• 2-4 years of experience in administration, customer service, property management, or real estate.
• Must possess strong attention to detail and great communication skills.
• Demonstrate ability to support and contribute to a growing team.
• Highly organized and capable of meeting strict deadlines and understanding the sense of urgency.
• Able to undertake multiple projects, manage to shift priorities, and handle a heavy workload.
• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• Experience with Microsoft Office suite with specific strength in Excel to develop and utilize complex spreadsheets.
• Participate in training in order to comply with new or existing laws.
• Neat, clean, and professional at all times throughout the workday and/or whenever present in the community. Professional appearance when representing the property and company at industry events, networking events, industry awards, etc.
• Comply with expectations and dress code as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns/issues to avoid escalation of the problem.
• Entrepreneurial mindset – Loves to be challenged, determined to win, puts clients and teammates first, collaborative, inquisitive, self-motivated, and operates on trust (not fear).
• High integrity – Trusted, direct, truthful. Embodies confidence and admits mistakes

Responsibilities

• Organizing and filing appropriate reports, leases, and paperwork on Internal Drive and/or residential management software.
• Assist with maintaining the property database.
• Assist with day-to-day operational activities for a growing residential management company.
• Assist with the execution of new processes and procedures.
• Assist with maintaining, responding to, and delegating support form intake requests.
• Perform audits and execute tasks for properties during onboarding and offboarding.
• Perform audits of residential management software.
• Facilitate cross-channel feedback from residents and onsite teams to management and executive teams.
• Provide staffing support and coverage to onsite teams for staff turnover and team PTO. This will include apartment tours, addressing tenant concerns, answering calls, and providing vendor guidance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED