Operations Specialist

Medical Guardian•Philadelphia, PA

11h•$22 - $22•Hybrid

About The Position

The Operations Specialist plays a crucial role in ensuring seamless service operations across all business lines. This position is responsible for handling a variety of technical and operational tasks, including CRM case management, device activation support, partner assistance, and process improvement initiatives. The ideal candidate will have a strong technical background, keen attention to detail, and the ability to multitask effectively in a fast-paced environment.

Requirements

Associate's Degree or equivalent work experience.
Strong technical background with problem-solving skills to diagnose and resolve issues efficiently.
Excellent attention to detail and organizational skills.
Ability to manage multiple tasks with a sense of urgency and adaptability.
Strong communication skills, with the ability to convey insights to various stakeholders effectively.
Comfortable working in a fast-paced environment and consistently meeting performance goals.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other reporting tools; CRM system experience is a plus.

Responsibilities

Manage CRM case queues related to Technical Support, Operations escalations, Portal issues, Dispatch alerts, and Service Orders.
Troubleshoot and resolve device activation and order shipment issues.
Respond to partner support requests in a timely and professional manner.
Identify inefficiencies in current operations and assist in developing strategies to improve workflows and reduce costs.
Provide training to operational staff on new systems and procedures.
Assist with process documentation to ensure clarity and consistency.
Perform additional operational support tasks as needed.