Operations Specialist

Torchlight Analytics LLC•Tysons, VA

36d

About The Position

We are seeking a highly motivated, detail-oriented Operations Specialist to join our dynamic team. This role is essential in providing comprehensive operational, project management, and HR support to the organization. You will partner closely with senior leadership, acting as the liaison that brings together people, processes, and platforms. The ideal candidate is a proactive self-starter who thrives in a fast-paced environment and brings both strategic insight and tactical execution to the table.

Requirements

Bachelor’s degree or equivalent work experience in Human Resources, Business Administration, or related field
5+ years of HR or operations experience, preferably in a high-growth or entrepreneurial setting
Exceptional written and verbal communication skills
High level of discretion, professionalism, and emotional intelligence
Self-motivated with a solution-oriented mindset and strong attention to detail
Flexible and adaptable in a fast-paced, evolving work environment

Nice To Haves

Proficient in Google Workspace; strong PowerPoint and document design abilities
Experience with JazzHR or an ATS, Notion, DocuSign, and CRM tools like Pipedrive is highly preferred
Proven experience in project management and ability to juggle multiple priorities

Responsibilities

Coordinate internal and external events (SOF Week, Board of Directors meetings, etc.)
Provide logistical support for TIAB and "Lighting the Torch" meetings
Oversee office operations, including mail, supplies, calendar, and company inbox management
Support catering and meeting logistics
Manage DocuSign workflows
Maintain CRM data integrity
Provide executive assistance, including composing communications and overseeing the calendar
Act as liaison between the executive team, Board of Directors, and Advisory Board
Manage internal and external document workflows (contracts, NDAs, etc.)
Provide business support, including research, data collection, and presentation development
Maintain and enhance internal systems, including digital records and knowledge management tools
Manage travel budgets
Manage Branding guidelines and updates to Google Slides templates, Google Docs (letterhead), etc.
Collaborate with external marketing teams to manage the website
Draft and schedule LinkedIn posts and other social media content
Update branded materials: letterhead, presentations, templates, and DocuSign signatures
Works closely with internal and external IT requests ensuring a positive employee experience in addition to onboarding and offboarding processes
Book and manage travel for the CEO and employees
Liaise with vendors and coordinate executive-level travel, accommodations, and ground transport
Organize and support client, board, and leadership meetings and events
Assists with organizational changes, including project planning, legal coordination, and team communication
Acts as an HR internal resource for employees answering day to day inquiries
Oversee employee lifecycle processes, including: Onboarding: New hire setup, orientation, background checking and portal training Offboarding: Coordination with managers and IT to ensure smooth transitions Employee Separations: Handles coordination with Finance team and Insperity PEO
Administer and track performance reviews and follow-ups
Administer and track individual goals and follow-ups
Maintains an updated job description library and updates org charts routinely
Manage and maintain JazzHR (ATS): system setup, training, and troubleshooting
Lead HR special projects and initiatives
Coordinate employee engagement programs (training, achievement awards, etc.)
Assist in HR role’s in annual audits
Pulls together yearly pay dates and Holidays for the US and UK
Manages annual updates to the employee handbook