Operations Specialist

Comcast-posted 26 days ago

Full-time • Mid Level

Philadelphia, PA

5,001-10,000 employees

Telecommunications

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The Global Partner Engagement team is looking for an Operations Specialist who has a strong interest in process improvement, data management, data analysis, and automation. This person will support the strategic planning and process automation functions within the Partner Management team. The Operations Specialist will work cross-functionally with a wide range of internal teams to assist in the development of strategies and maintenance of processes for increasing third party application growth and decreasing manual processes across our platforms. This role requires strong organizational, process, communication, and analytical skills.

Serve as the central point of contact (POC) for questions pertaining to app approvals and onboarding
Maintain communication with stakeholders. Deliver status reports to manager, vendors, stakeholders, and resources tailored to audience
Conduct database administration and upkeep across multiple platforms
Contribute to formal process development and improvement, including process efficiencies or ideas to automate through technology and tools
Measure app performance using appropriate tools, techniques, and metrics
Connect with stakeholders to align on mid- and long-term strategies around the growth of Comcasts app catalog and backend app integrations
Retain an in-depth understanding of the current state of the OTT apps industry
Work closely with global cross-functional teams as well as with various external partners to scale our vision
Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
Fulfill other duties and responsibilities as assigned

Strong organizational, process, communication, and analytical skills
To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Bachelor's Degree
Collaboration
Data Management
Process Improvements
Stakeholder Engagement
5-7 Years

Experience with data visualization tools such as Tableau or Looker are preferred
Experience with Smartsheet, Jira, Salesforce are a plus

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.

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