Operations Specialist

Northwest Ambulance • Everett, WA

9h • $35 - $40

About The Position

The Operations Specialist serves as a key member of Northwest Ambulance’s Operations Center, responsible for maintaining real-time situational awareness of fleet activity, staffing levels, and transport demand. This role supports operational decision-making by monitoring vehicle response, coordinating communications, tracking resources, and providing timely information to supervisors to ensure safe, efficient, and effective patient transport operations.

Requirements

• High School Diploma or Equivalent
• At least 18 years of age or older
• US Citizen or legal to work in the US
• Clean background check
• Valid Driver's License
• Typing Skill (65+ wpm)
• Prolonged periods of sitting at a desk and working on a computer

Nice To Haves

• Prior EMS, emergency management, military operations, or transportation operations experience
• Familiarity with CAD, AVL, GPS tracking, or operations management systems
• Attention to detail under pressure
• Emotional resilience (handling high stress environment)
• Multitasking and decision-making skills

Responsibilities

• Monitor and maintain real-time operational displays reflecting vehicle locations, response - status, staffing levels, and transport call volume
• Providing continuous situational awareness during assigned shifts
• Act as a communications and coordination hub between field units, dispatch, supervisors, and management
• Track, classify, and evaluate operational data including unit availability, response times, call prioritization, and service coverage
• Identify developing operational issues such as coverage gaps, high call volume, or delayed responses and escalate concerns as appropriate
• Interpret operational trends and provide recommendations to supervisors to support staffing, deployment, and routing decisions
• Maintain clear and professional communications with field crews and leadership
• Ensure accurate relay of operational information during routine and high-tempo operations
• Support coordinated response during surge events, incidents, or special operations
• Serve as a dispatcher or battalion chief when assigned, providing oversight of operations center activities
• Assist with on-the-job training and mentoring of new operations center personnel
• Ensure adherence to company policies, procedures, and operational standards
• Apply a thorough knowledge of Northwest Ambulance policies, procedures, and protocols related to operations center activities
• Ensure operational practices align with regulatory, contractual, and safety requirements
• Support quality assurance efforts by maintaining accurate operational logs and documentation
• Assist in coordinating resources during adverse weather, system outages, or unusually high call volume

Benefits

• We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.
• Regular, non-exempt field employees who are scheduled to work on designated holidays are paid a premium holiday rate of 1.5 times their regular rate for all hours worked on the holiday.
• Our commitment to your financial future is reflected in our generous 401k program. We provide employer matching up to 5% of your salary, empowering you to save for long-term goals.
• We understand the importance of work-life balance, which is why we provide paid time off at the rate of 2.3 hours per 40 hours worked to help you recharge, spend time with loved ones, and pursue personal interests.
• To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees