Operations Specialist

MBK Senior Living•Irvine, CA

11d

About The Position

Operations Specialist At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others! Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy: -Impacting lives and building lasting relationships -Executing exceptional signature programs in dining, fitness, wellness, and care -A supportive community team that encourages personal and professional growth and celebrates your success -A fun-filled, energetic environment that's centered in hospitality and high-quality service -Competitive salaries -Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs -Education loan assistance & scholarships -Financial and legal services -Team Member discounts -Health and Wellness resources Full-time benefits include: -Rich benefits package including Medical, Dental, Vision and 401k matching up to 4% -Childcare and eldercare assistance -Flexible spending accounts If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today! Job Description Job Summary: The Operations Specialist travels to assigned MBK Senior Living communities to provide leadership in the absence of the community Executive Director (ED). They assess the community operations for strengths and opportunities, establish strategies for driving growth and improvement, while overseeing and directing the day-to-day functions and efficient operations of the Community. They ensure the highest quality of care for residents, while improving the Community’s financial and operational stability, and creating a harmonious working environment for all Team Members.

Requirements

Must be at least 21 years of age.
Current First Aid Certification is required.
Must meet State specific requirements for the role.
Must complete Background clearances (as required by government regulations).
Must complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment).
Valid class of driver’s license required by state for vehicle/van(s) capacity and valid insurance or reliable method of transportation.
Must have solid pc skills and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.), and other office equipment (e.g. scanners, copiers, and fax machines).
Must have excellent verbal and written communication skills, including the ability to speak, write and read English and must be comfortable explaining complex ideas and information to large groups and a wide audience with varying levels of understanding.
Must possess the ability to make sound, independent decisions when circumstances warrant, remain calm, and effectively manage conflicts, stressful or emergency situations.
Must possess the ability to be extremely discreet and maintain confidential data and information.
Must possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests.
Must possess current State/Federal/Local required certification or license to manage a community.
Bachelors/College Degree is required.
3+ years of prior related work experience, functioning in a leadership role at senior living operation is required.
2+ years of prior management/supervisory experience is required
Must be able and willing to travel to assigned communities 100% of the time, stay for extended periods, and support a flexible schedule on short notice, including evenings and weekends, when business needs dictate.
Must be mobile and able to perform the physical requirements of the job including bending, kneeling, squatting, reaching overhead and repetitive motion.
Must be able to move intermittently throughout the workday, in the community and between divisions.
Must be able to lift and carry up to 25 pounds and up to 10 pounds frequently.
Must be able to push and pull up to 20 pounds, as necessary.
Ability to sit and work at a computer for prolonged periods.
Ability to assist in physical movement of residents during routine transfers or emergency situations.
Must be able to handle and maintain composure when dealing with sensitive situations, such as grief and death within the community

Nice To Haves

Bachelor’s Degree in Business, Nursing, Human Services or Health Care field is preferred.

Responsibilities

Travel to and support communities on short or long-term assignments
Driving urgency: Implement immediate and effective solutions to critical operational challenges, ensuring rapid stabilization and continuity of high-quality resident care and staff performance.
Proactively identify and escalate urgent issues, mobilizing cross function teams and resources to mitigate risks and prevent negative impacts on residents and community.
Supporting Multiple Disciplines: Serve as a central hub of support and expertise for all community departments, providing strategic guidance and hands-on assistance to ensure seamless, integrated operations across care, dining, activities and maintenance.
Foster a culture of interdepartmental collaboration by breaking down silos and promoting shared accountability for resident well-being and satisfaction.
Impact Change: Lead strategic initiatives and spearhead significant changes to operational protocols, resident programming, and staff development, directly influencing the community's long-term success and reputation.
Analyze and assess key performance indicators (KPIs) to identify opportunities for innovation, and champion the adoption of new best practices to elevate the standards of care and service.
Fulfill the responsibilities of the Executive Director job description.
Represent the community with a positive and professional image.
Direct and indirect supervision/management responsibilities for the entire community including direct management of all Department Directors and their line staff.
Supervise, hire, train, set performance goals and timelines, provide coaching and monitor work performance.

Benefits

Impacting lives and building lasting relationships
Executing exceptional signature programs in dining, fitness, wellness, and care
A supportive community team that encourages personal and professional growth and celebrates your success
A fun-filled, energetic environment that's centered in hospitality and high-quality service
Competitive salaries
Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
Education loan assistance & scholarships
Financial and legal services
Team Member discounts
Health and Wellness resources
Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
Childcare and eldercare assistance
Flexible spending accounts