Operations Specialist
About The Position
You will: Act with a high attention to detail to ensure the highest levels of customer satisfaction. Ensure security and controls are in place and upheld to protect Profit Center assets. Maintain warehouse cleanliness, order, and safety. Remove empty cartons, metal bands, pallets, and other debris. Inform immediate supervisor of safety issues. Assist co-workers in servicing customers. Perform all job functions in accordance with the company’s Safety Standards. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required. About You: 1 year warehouse receiving and material handling experience Knowledge of products sold at the Profit Center preferred Our ideal candidate will also: Be responsible for inspecting and triaging e-commerce customer return material per our SOP processes Data Management: Accurately process credits in our ERP system and returns tracking system. Inventory and track spare parts/boxes and request replacement parts from applicable vendors Assist co-workers in processing RMAs and RGAs Analyze and dispute fraudulent return material Strong sense of urgency and team-oriented mentality Possess outstanding communication skills. Be able to quickly develop comprehensive knowledge of products sold at the Profit Center. Possess a high level of attention to detail and accuracy. Be able to build and maintain a positive working relationship with customers, vendors, and co-workers. Know of, be able to apply and practice safety precautions in a warehouse and material handling environment. Be able to learn to safely operate a forklift and other material handling equipment in use at the Profit Center. Be able to learn and operate the computer-related systems used for warehouse operations. Proficient in Microsoft Office Suite, specifically Microsoft Excel and Outlook Experience with ERP systems, Epicor Eclipse ERP a bonus Read, write, speak, and understand English. Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Requirements
- 1 year warehouse receiving and material handling experience
- Strong sense of urgency and team-oriented mentality
- Possess outstanding communication skills.
- Be able to quickly develop comprehensive knowledge of products sold at the Profit Center.
- Possess a high level of attention to detail and accuracy.
- Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
- Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
- Be able to learn to safely operate a forklift and other material handling equipment in use at the Profit Center.
- Be able to learn and operate the computer-related systems used for warehouse operations.
- Proficient in Microsoft Office Suite, specifically Microsoft Excel and Outlook
- Read, write, speak, and understand English.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Nice To Haves
- Knowledge of products sold at the Profit Center preferred
- Experience with ERP systems, Epicor Eclipse ERP a bonus
Responsibilities
- Act with a high attention to detail to ensure the highest levels of customer satisfaction.
- Ensure security and controls are in place and upheld to protect Profit Center assets.
- Maintain warehouse cleanliness, order, and safety. Remove empty cartons, metal bands, pallets, and other debris. Inform immediate supervisor of safety issues.
- Assist co-workers in servicing customers.
- Perform all job functions in accordance with the company’s Safety Standards.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
- Be responsible for inspecting and triaging e-commerce customer return material per our SOP processes
- Data Management: Accurately process credits in our ERP system and returns tracking system.
- Inventory and track spare parts/boxes and request replacement parts from applicable vendors
- Assist co-workers in processing RMAs and RGAs
- Analyze and dispute fraudulent return material
Benefits
- Medical, dental, vision, and prescription coverage
- Accident and Hospital Indemnity coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare and dependent care
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
