Operations Specialist

Millennium Hotel and Resorts•Scottsdale, AZ

20h

About The Position

We are seeking a dynamic and dedicated individual to join our team in a pivotal role. This position involves not only the execution of essential duties but also the opportunity to contribute significantly to our overall objectives. The selected candidate will be integral in collaborating with cross-functional teams, driving projects forward, and implementing innovative solutions to complex challenges. In this role, the individual will be expected to demonstrate exceptional skills in problem-solving, communication, and adaptability while managing various responsibilities. It is crucial for the candidate to exhibit a passion for excellence and a commitment to fostering positive relationships within the organization. As part of our team, you will have the chance to grow professionally, enhance your skill set, and make meaningful contributions to the company's success. We look forward to finding a candidate who is not only qualified but also eager to be an essential part of our dynamic work environment. The Operations Specialist supports the daily operations of a 125-room resort, ensuring exceptional guest experiences while assisting with front desk, restaurant, and sales support functions. This role works closely with department leaders to help maintain smooth daily operations and ensure service standards are consistently delivered across the property. The ideal candidate is service-driven, detail-oriented, and comfortable working in a fast-paced hospitality environment while assisting leadership with operational coordination and sales-related initiatives.

Requirements

High school diploma or equivalent required
1–2 years of experience in hospitality operations, hotel front desk, food & beverage, or guest services preferred
Strong customer service and communication skills with a guest-focused mindset
Ability to multitask and prioritize responsibilities in a fast-paced hospitality environment
Basic knowledge of hotel property management systems preferred (experience with Opera Cloud and Micros POS is a plus)
Strong organizational and administrative skills with attention to detail
Ability to work collaboratively with multiple departments including Front Office, Food & Beverage, Housekeeping, and Sales
Professional demeanor with the ability to handle guest concerns and operational challenges calmly and effectively
Proficiency in Microsoft Office (Word, Excel, Outlook) or similar administrative tools
Flexible schedule including availability to work evenings, weekends, and holidays as required in a resort environment

Responsibilities

Support daily operations across the resort, including Front Desk, Food & Beverage, and guest service areas.
Assist department leaders in maintaining service standards and operational procedures.
Help coordinate communication between departments to ensure smooth day-to-day operations.
Assist leadership in implementing operational initiatives and property goals.
Respond to guest concerns and service issues in a professional and timely manner, escalating matters to leadership when necessary.
Monitor guest satisfaction and support efforts to maintain a high standard of hospitality.
Maintain a visible presence throughout the property to assist guests and team members as needed.
Assist with front desk operations including check-in/check-out, room assignments, and guest requests when needed.
Support room inventory management and coordination with housekeeping.
Utilize Opera Cloud to review reservations, guest profiles, and operational reports.
Assist restaurant leadership during peak service periods to support smooth service flow.
Help coordinate communication between front-of-house and kitchen teams.
Utilize Micros POS for order management and operational support when necessary.
Assist with responding to sales inquiries, group leads, and guest event requests.
Support the coordination of group bookings, room blocks, and internal communication between sales and operations teams.
Help maintain sales tracking reports, lead logs, and follow-up communications.
Assist in preparing proposals, contracts, and event documentation as needed.
Support on-property site visits and coordination of group arrivals or small events.
Assist with operational reporting and documentation.
Monitor operational issues and communicate them to leadership.
Support scheduling coordination, inventory tracking, and other operational administrative tasks as needed.