Operations Specialist

New York Life Insurance • Overland Park, KS

1d • $45,000 - $55,000 • Onsite

About The Position

For more than 170 years, our core values—financial strength, integrity, and humanity—have guided everything we do. The Institutional Life (IL) Department provides advanced life insurance solutions, including Bank-Owned Life Insurance (BOLI), Corporate-Owned Life Insurance (COLI), and Corporate Sponsored Plans, designed to support highly compensated executives and professionals. Role Overview: The Operations Specialist supports the Institutional Life Business Services Team by managing correspondence, payment processing, and workflow operations for both financial and non-financial insurance transactions. This role ensures timely and accurate handling of service requests while contributing to process improvements that enhance efficiency and reduce manual work. The Operations Specialist works closely with the Case Management and Business Operations teams to uphold New York Life’s commitment to exceptional service and operational excellence.

Requirements

• Minimum 2 years of relevant work experience in operations, financial services, or insurance.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and customer service abilities.
• Demonstrated ability to work independently while being an effective team collaborator.
• Skilled at multitasking and managing priorities in a fast-paced environment.
• Driven to learn, improve, and contribute to business modernization efforts.
• Bachelor’s degree or 5+ years equivalent related experience preferred.
• Must obtain FINRA Series 6 license within 12 months of hire.
• Must complete LOMA Courses 1 & 2 within 12 months of hire.

Responsibilities

• Process and route incoming and outgoing correspondence through automated workflow systems.
• Manage daily mail processing, scanning, and indexing for the Case Management team.
• Facilitate electronic and hard copy mailing and distribution of policy confirmations, statements, and client correspondence.
• Coordinate production and delivery of policyowner bills and account statements.
• Process address, owner, beneficiary and other non-financial changes for clients.
• Handle inbound and outbound wire transfers, monitoring and reporting transactions accurately.
• Assist with disbursements related to BOLI, COLI, and retail insurance transactions.
• Contribute to process improvement initiatives to automate workflows and enhance efficiency.

Benefits

• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
• Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees