Operations Specialist Senior - AMG Operations

PNC • Pittsburgh, PA

4d • Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Operations Specialist Senior within PNC's Asset Management Group - Operations organization, you will be based in Pittsburgh, PA. Job Summary: The Senior Operations Specialist within the AMG Operations organization is responsible for supporting daily operational, accounting, and transaction based activities across multiple client accounts. This role requires prior experience within AMG Operations or CLO Operations, strong accounting fundamentals, and the ability to manage time sensitive deliverables in a regulated banking or financial services environment. The ideal candidate demonstrates attention to detail, strong communication skills, and the ability to review, process, and approve transactions while meeting strict service level agreements (SLAs). Work Schedule: • Hybrid: 2-3 days per week in office • Hours: 7:15 AM – 4:00 PM EST Job Description Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures. May have specific responsibility for one or multiple specialized products or functional areas. Identifies and addresses exceptions. Serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. Interacts with external customers to complete transactions. Ensures the appropriate materials and documentation are available to complete transactions. Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and drives implementation. Serves as a subject matter resource for process improvement projects. Trains and onboards new hires. Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures. Participates in risk mitigation activities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Prior experience in AMG Operations or CLO Operations (required)
• Accounting background with demonstrated operational accounting knowledge
• Experience within the Banking or Financial Services industry
• Proficiency with Microsoft Office applications (Excel, Outlook, Word)
• Strong written and verbal communication skills
• Excellent time management and organizational skills
• Ability to manage multiple priorities and meet strict deadlines
• High attention to detail and accuracy

Nice To Haves

• Bachelor’s Degree
• AM Trust experience
• Prior experience supporting sub accounting or trust related operations
• Experience reviewing and approving peer work in an operational setting

Responsibilities

• Process daily transactions
• Requests received via email
• Recurring monthly fixed payments
• Process wires and checks received through FedEx, UPS, and USPS
• Balance month end reporting for various clients, including single pool and multi pool accounts, within established SLA timelines
• Prepare and email completed monthly reports to officers and clients
• Review and approve daily accounting entries and month end balancing completed by teammates
• Review, track, and report requested checks for: Sub accounting clients, FFCG clients, Shared DAF clients
• Retrieve, review, process, and deliver letters, invoices, and checks to the mailroom
• Review and process morning reporting for sub accounting and shared DAF accounts
• Deposit incoming checks into designated deposit accounts using the DOS system
• Monitor and manage the department group mailbox
• Process and review end of day unit transactions
• Assist with training and knowledge sharing for new or existing staff as needed
• Support operational efficiency and compliance within AMG Operation

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees