Operations Specialist - Payment & Risk

BillGO, Inc.•Fort Collins, CO

22h•$30 - $37

About The Position

YOUR MISSION BillGO’s near team focus is on building business foundations. This role will focus on automating dashboards and reports that are intuitive and actionable. You will be responsible for designing and operationalizing systems, tools and processes that are scalable and drive organizational efficiency. You will be executing on operational activities that enable the progression of the business. A strong passion in analyzing pre-sales performance data to provide insights and metrics on client behavior will have a direct influence on BillGO Exchange’s product road map. You will be triaging system and data queries, and act as a subject matter expert around BillGO Exchange pre-sales data, systems and processes. Cross functional collaboration across the various teams is key to aligning operational strategies with the business goals. How you’ll add value: All other duties as assigned, plus…

Requirements

3+ years of work experience in sales/business operations, data science, banking, or business analytics
Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field
Strong analytical skills and a structured approach to solving unique business problems
Experience working with large data sets, especially in analyzing large imperfect data sets to solve problems and creating scalable reports and dashboards or ad-hoc analysis
Advanced Excel Sheets modeling skills
Knowledge of sales data such as customer accounts, opportunities and revenue
Proficiency in Salesforce and Tableau as a user and report developer
Communicate clearly, proactively, and concisely
An enthusiastic “roll up your sleeves” mentality, with a bias to action and enjoys “getting things done”, and if questions are unanswered can push forward to find the answers
Works well under pressure, with a high degree of adaptability and flexibility in a fast-paced and frequently changing environment

Nice To Haves

Fintech or payments industry related experience

Responsibilities

Triage, prioritize and answer system, processes and data queries from various teams across the organization
Assist with data reporting process for weekly, monthly and quarterly business reviews
Build reports and dashboards using Tableau, Salesforce and other internally developed systems for key reporting needs
Ensure quality of data and accuracy of downstream reporting through precise attention to detail
Design and operationalize systems, tools and processes improvements
Work cross-functionally to investigate and conduct analysis on system and operational issues
Document business requirements and user stories
Creating user-friendly documentation and enablement materials
Ensure compliance with industry regulations and internal standards, conducting regular audits and assessments to maintain operational excellence.
Lead and participate in projects aimed at improving operational processes, from initial planning through execution and post-implementation review.