Operations Specialist | Partner Programs

Wealth Enhancement Group

4d•$70,000 - $80,000•Remote

About The Position

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. We have an exciting opportunity for an Operations Specialist | Partner Programs! The Operations Specialist | Partner Programs directly upholds the excellence of the department’s operational standards as part of the extended Custodial Referral Program (CRP) and their efforts to drive overall results. This role will be responsible for day-to-day operations, researching and solving problems, root cause analysis of existing problems, and identifying potential issues and making recommendations to reduce the associated risk. The Operations Specialist | Partner Programs works alongside the Partner Programs Manager and department leadership to 1) Strive for Operational Excellence 2) Gain department and company efficiencies, 3) Seek to Continuously Learn and Improve Processes, and 4) Collaborate cross-functionally to aide in developing effective policies that are easy to understand and implement. This role is a fully remote position. In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000.00 to $80,000.00, exclusive of bonuses and benefits. This role is also eligible for an annual bonus. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Requirements

Bachelor's Degree (or equivalent experience) in business; marketing, economics or related
4 years operations experience, preferably in financial services
Knowledge of broker-dealer and custodial platforms and investment products
Strong oral, written and presentation skills
Ability to train and coach others
Superior verbal and written communication skills.
Proficient with Microsoft Office Suite or related software.
Proficient with Salesforce and Support Org functionality

Nice To Haves

Experience with Workday preferred

Responsibilities

Ongoing support
Manage Department Email inbox and Task Queue
Ensure Operational tasks are handled in a timely manner
Research and Resolve Client Operational issues (ex: Account Linking issues)
Build & maintain regional relationships and be an ongoing process knowledge resource
Sales team support
Maintain team’s operating policies & processes
Document current internal program rules of engagement
Partner with regional sales teams to oversee new business pipeline
Coordination with central support teams on sales related activity
Learn & stay up to date on company’s client services processes, best practices
Miscellaneous administrative functions, such as travel arrangements, etc.
Data Analysis and reporting
Update compliance & administrative requirements on deadline
Assist with reporting
Gather and organize data to support projects
Update firm level profiles by program when necessary
Systems management, program metrics & reporting
Identify system & data enhancements to improve pipeline & client tracking
Conceptualize & provide direction on metrics reporting of program results
Monitor & provide feedback on sales results to leadership

Benefits

Comprehensive Benefits Offerings
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony.
You may be eligible to participate in the following benefits & development opportunities:
Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)