Specialist I, Programs: Outreach & Operations

NCARB•Washington, DC

3d•Hybrid

About The Position

The Specialist (Level 1), Programs: Outreach & Operations, supports the Assistant Vice Presidents’ leadership by working collaboratively within the department and across the Council to achieve shared goals and objectives. This position provides operational, outreach, and customer service assistance to ensure the effective delivery of NCARB programs, products, and services. The Specialist I, contributes to the execution of program operations and outreach activities, such as vendor coordination, systems support, assessment administration, community engagement, and event logistics. Responsibilities include day-to-day program coordination and delivery; assistance to team members, customers, vendors, allied organizations, volunteers, and Member Boards; data monitoring and reporting; and the ongoing maintenance and continuous improvement of program processes, systems, and documentation. The Specialist serves as a subject matter resource on NCARB programs. This is a Level 1 position.

Requirements

Bachelor’s degree, or an equivalent combination of relevant education, training, and experience.
Strong verbal and written communication skills.
Demonstrated proficiency with technology and a broad range of software applications, including Microsoft Office (Word, Outlook, Excel, and PowerPoint) and Adobe PDF applications.
Experience reviewing, analyzing, and reporting data to support decision-making.
Demonstrated experience and skill providing high-quality customer service, interacting with a wide range of professionals, and maintaining strong attention to detail.
Proven ability to manage competing deadlines and maintain accurate records across multiple programs or initiatives simultaneously.
Ability to travel 15% of the time annually, including weekends.

Nice To Haves

Three or more years of relevant experience supporting project-based or program operations work preferred.
Experience in an Agile environment preferred.

Responsibilities

Build coalitions internally and externally (with peers, team members, Member Boards, volunteers, collaterals, and associated organizations, etc.) to share best practices and achieve common goals.
Facilitate cooperation and teamwork throughout the organization.
Communicate and operate in an open manner so that information and actions are clear and visible.
Consult with and keep supervisor informed on the status of all projects.
Embrace ownership and take responsibility for the outcomes.
Follow through on commitments.
Be open to feedback and flexible to changing needs, priorities, and resources.
Participate in outreach events as needed.
Treat customers and colleagues in a fair and equitable manner.
Reinforce organizational branding throughout the Council.
Consistently exercise sound judgment; and professional, courteous, respectful, and responsive service to internal and external stakeholders.
Apply program policies and standard operating procedures and identify potential areas of concern.
Participate in departmental research, data collection, and improvement initiatives.
Monitor technology, best practices, and emerging trends related to program communications, operations, and assessment.
Engage with consultants, vendors, and subject matter experts, as appropriate, to support learning and information gathering.
Support Agile planning and execution by facilitating department ceremonies and workflows as needed.
Support day-to-day program operations and outreach logistics, including event coordination, materials, and resource management.
Participate in outreach events and deliver presentations, as needed.
Contribute to community engagement and volunteer activities through coordination and service delivery.
Implement policy and procedural updates as directed.
Support system updates and participate in testing and implementation.
Support the development, updating, and maintenance of program materials, resources, and SOPs.
Support the escalation of program-related customer inquiries in collaboration with Customer Relations.
Support team members with task completion to meet program and operational priorities.
Compile and maintain operational data, participation tracking, and summary metrics.
Produce operational, performance, and activity reports as directed.
Support ongoing working relationships with vendors and consultants, including coordination of activities related to program operations, systems, and outreach initiatives.
Support vendor and consultant contract administration, including document management and contract tracking.
Monitor vendor and consultant performance against contractual requirements and support related coordination and reporting.