Operations Specialist I
About The Position
Coordinates and monitors organizational functions or processes, ensuring that they are completed accurately, on time, and in compliance with established policies and regulations. Fulfillment support - reviews requests and coordinates assignments for quoting and deployment teams. Manages customer communication, escalations, and ticket lifecycle to ensure service level goals are met. Coordinates with other IT teams as required to achieve customer requirements. Coordinates tasks related to multiple operational functions, including purchasing and asset management. Tracks pending equipment deliveries for new equipment requests, coordinates with asset team as required to meet service goals; facilitates fleet replacement projects by coordinating fiscal and inventory requirements for each region as approved by IT management. Tracks processes, preparing reports for management detailing quality or quality of departmental actions. Provide input or data in the establishment of operational goals and objectives. Reviews service management system to ensure customer key performance indicators are being met. Escalates service level exceptions to management. Utilizes data from service and asset management systems to provide compliance and staff effectiveness reporting to the management team. Provide input or data in the establishment of operational goals and objectives Participate in team management meetings and provides information as requested to support operational initiatives. Assists with scheduling and content management for the team collaboration platform Prepares financial data and financial reports. Provides monthly reporting on expenditures and remaining budget allocations. Performs other related duties and special assignments as required
Requirements
- Bachelor’s degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience
Nice To Haves
- Strong customer service skills and a professional demeanor.
- Ability to communicate effectively verbally and in writing.
- Ability to manage concurrent tasks and priorities effectively.
- Experience with enterprise operational support for education, research, or healthcare.
- Experience with asset, service management, and fiscal management applications.
- Experience with large scale (enterprise) fulfillment processes (quotes, ordering, deployment, logistics).
- Ability to utilize standard operating procedures for queue management, customer quotes; reporting and status updates.
- Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Teams, and OneNote
Responsibilities
- Coordinates and monitors organizational functions or processes
- Fulfillment support - reviews requests and coordinates assignments for quoting and deployment teams
- Manages customer communication, escalations, and ticket lifecycle
- Coordinates tasks related to multiple operational functions, including purchasing and asset management
- Tracks pending equipment deliveries for new equipment requests
- Facilitates fleet replacement projects
- Tracks processes, preparing reports for management
- Reviews service management system to ensure customer key performance indicators are being met
- Escalates service level exceptions to management
- Utilizes data from service and asset management systems to provide compliance and staff effectiveness reporting to the management team
- Participate in team management meetings and provides information as requested to support operational initiatives
- Assists with scheduling and content management for the team collaboration platform
- Prepares financial data and financial reports
- Provides monthly reporting on expenditures and remaining budget allocations
- Performs other related duties and special assignments as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
