Operations Specialist I

Meritrust•Wichita, KS

42d•$20 - $26•Onsite

About The Position

We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box. When you join the Meritrust team, your benefits will include: Comprehensive medical insurance plan Dental and vision insurance Generous paid-time-off 12 paid holidays Annual bonus (based off of annual results/scorecard each year) 401(k) plan Wellness program Tuition assistance Employee loan discount Employee Assistance Program (EAP) Life and disability coverage What sets working for Meritrust apart? Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more. Supportive and engaging work environment. A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first. A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally. Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don't meet every one of our qualifications listed. The Operations Specialist I is an entry- to mid-level role that provides critical back-office support for the Retail and Contact Center teams. The specialist ensures efficient and accurate processing of operational requests such as ACH setups, loan maintenance, and address changes while maintaining compliance and delivering quality service. This role requires strong attention to detail, a working knowledge of credit union services, and the ability to communicate effectively with internal teams. This role is an in-person role- Monday thru Friday 9am- 5:30pm; hybrid eligible after 90 days from start date.

Requirements

High school diploma or equivalent required.
Coursework in business, finance, or banking preferred.
General knowledge of credit union services and operational processes.
Familiarity with ACH, account maintenance, and loan servicing functions.
Awareness of regulatory timeframes for disputes and member account activity.
Working knowledge of Microsoft Office applications.
1-2 years of experience in financial services, banking operations, or credit union support roles.
Customer service or account servicing experience preferred.
Exposure to operational or back-office functions such as ACH or address changes helpful.
Ability to multitask and navigate internal software platforms.
Accuracy in data entry and documentation.
Strong written and verbal communication skills.
Comfortable with standard office equipment and PC-based systems.
Detail-oriented with a willingness to learn and follow structured procedures.

Responsibilities

Process basic ACH requests and maintenance submitted by the Contact Center.
Perform routine deposit and loan maintenance tasks including due date adjustments, corrections, and product updates.
Handle member service requests from front-line staff with professionalism and accuracy.
Support credit union operations by assisting with: Statement and check copy requests Stop payment requests Credit card balance transfers Lien releases
Research routine issues and escalate complex problems to senior staff as necessary.
Collaborate with Retail and Contact Center teams to ensure smooth daily operations.
Provide process and procedural support for Retail and other support teams
Adhere to regulatory timelines and internal compliance requirements.
Serve as first-line support for Retail, assisting with issue resolution and AskOps questions and research
Support process improvements and maintain professional communication at all times.
Maintain confidentiality.