Operations Specialist, Enrollment

Rensselaer Polytechnic Institute•Troy, NY

42d•$19 - $21

About The Position

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ï¸ Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world's fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. Job Summary The Operations Specialist is responsible for establishing and maintaining an efficient inventory control process that tracks both incoming and outgoing marketing materials and publications. The Operations Specialist works closely with Enrollment staff to support all large mailing efforts.

Requirements

High School/Equivalent
3 or more years of relevant work experience in operations, administrative support, or related functions.
Relevant combinations of education, training and experience may be considered.
Excellent customer service and communication skills
Demonstrate proficiency with Microsoft Office
Ability to compose routine correspondence and reports
Requires good problem-solving skills involving multiple variables in standard situations
Requires excellent interpersonal, communication and organizational skills
Ability and knowledge of field specific operational/ administrative functions
Strong attention to detail
Requires excellent telephone skills
Requires knowledge of alpha/numeric filing systems

Responsibilities

Create and maintain an inventory system for letterhead, paper, and office supplies which includes ordering and invoice processing through OSCAR.
Assist Senior Event Planner in planning and executing off-campus events, on-campus events, webinars, and staff scheduling.
Assist counselors in the college fair registration process when needed. This will likely involved the processing of checks for college fair registration fees and coordinating coverage of college fairs when the primary counselor is not available.
Provide telephone and front desk coverage as scheduled; answering questions, routing calls, handling parent, counselor, and student questions, etc. and resolve within 24 hours. Manage the main office voicemail line, including routing messages and updating the message as needed.
Assist in the entry of information into Slate to ensure accurate and up to date information on applicants, high school counselors, programs, alumni involvement, etc.