Operations Specalist

Mid Michigan Community Action Agency•Farwell, MI

5d•$17•Onsite

About The Position

General Responsibilities: Serve as the hub connecting vendors, staff, and other resources to support agency operations. Protect the privacy of customers/families and hold in confidence all information obtained in the course of service. Specific Duties: Collect and relay on-site information in coordination with staff and/or vendor requests. Schedule onsite IT projects while minimizing disruption or downtime of staff. Create tickets with IT vendors to process new users and terminations. Collect, inventory, and distribute tech equipment to staff. Keep tech inventory organized and up to date with software and security updates. Assist with AV setups for on-site and agency-wide trainings. Provide basic troubleshooting of onsite tech issues and coordinate service calls as required. Maintain record-keeping of IT and other business-related inventory. Assist with off-site training process including travel arrangements. Assist with data entry tasks to support IT and administrative workflows. Participate in personal and professional development activities. Perform other duties as assigned.

Requirements

Must have proficient computer skills (Microsoft Office & Adobe Pro).
Must have familiarity with databases to include reporting and output to Excel.
Must be self-directed and able to coordinate the completion of assigned tasks and be willing to accept new challenges on a daily basis.
Knowledge of business writing, editing, filing, and basic office equipment experience.
Ability to type with average speed and accuracy and to proofread completed documents.
Must have reliable transportation and a valid driver’s license, provide proof of insurance, pass a State Police criminal clearance check and MMCAA’s “Insurance Carriers” driving record review.
Must comply with Agency smoke free and drug free policies.
Understand the importance of daily work attendance, and the impact on co-workers, clients, and the agency.

Nice To Haves

Associate’s Degree in Business or related field preferred.
Preferred one year of previous office management experience.

Responsibilities

Serve as the hub connecting vendors, staff, and other resources to support agency operations.
Protect the privacy of customers/families and hold in confidence all information obtained in the course of service.
Collect and relay on-site information in coordination with staff and/or vendor requests.
Schedule onsite IT projects while minimizing disruption or downtime of staff.
Create tickets with IT vendors to process new users and terminations.
Collect, inventory, and distribute tech equipment to staff.
Keep tech inventory organized and up to date with software and security updates.
Assist with AV setups for on-site and agency-wide trainings.
Provide basic troubleshooting of onsite tech issues and coordinate service calls as required.
Maintain record-keeping of IT and other business-related inventory.
Assist with off-site training process including travel arrangements.
Assist with data entry tasks to support IT and administrative workflows.
Participate in personal and professional development activities.
Perform other duties as assigned.