Operations & Services Manager

LIFEMOVES•Santa Clara, CA

6d•$67,000 - $90,000•Onsite

About The Position

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. POSITION PURPOSE LifeMoves | Palo Alto is a new program and once implemented will provide interim supportive housing in Palo Alto 24 family units and 64 individual units. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources. The Palo Alto Operations & Services Manager reports to the Program Director and provides oversight, support and resources to staff across all shifts (day, swing, and overnight) operating within 24/7 program sites. This management position plays a key role in supporting daily operations, safety, and overall program success. They model the agency’s values by treating everyone with respect and care, creating a culture where clients and staff feel welcomed, empowered, and supported. The Palo Alto Operations & Services Manager focuses on building strong team relationships, inspiring professional growth, and maintaining a healthy, positive program culture. They provide trauma-informed supervision and coaching to staff, partner with leadership to identify training needs, strengthen communication, and ensure consistent delivery of high-quality, client-centered services and accurate data input. Additionally, this role helps keep the program safe and supportive by working with staff and clients to identify concerns, provide education, and develop solutions. They maintain positive relationships with community partners and funders, ensure contract compliance, and lead with curiosity, creativity, and collaboration to move the program forward.

Requirements

Bachelor's Degree in a related field required, or an Associate's Degree with 3–5 years of progressively responsible experience in a related field (e.g., peer advocacy, community outreach, housing services, or homelessness services).
Comfortable using technology, including phone and messaging systems, email, Microsoft and Google Suites, databases, and performance management software for administrative tasks, case management, reporting, and outcome tracking.
Minimum of three years of direct leadership experience in human or social services, supporting vulnerable populations.
Demonstrates empathy, professionalism, and respect for all individuals; stays calm and supportive in stressful situations using de-escalation skills.
Open to feedback and training in trauma-informed, harm-reduction, and client-centered care; works well independently and collaboratively.
Maintains clear documentation, organization, and proactive prioritization of tasks.
Advocates effectively across systems to secure client benefits and resources.
Identifies and connects clients to housing, employment, health, and social support services; uses research skills to address client needs.
Builds and maintains collaborative relationships with partners and service providers to strengthen client outcomes.
Delegates tasks effectively to balance workload and ensure team accountability.
Responds calmly and effectively to crises using trauma-informed and de-escalation strategies to support staff and clients.
Maintains and models professional boundaries, promotes staff self-care, and coaches staff on recognizing and managing boundary issues.
Demonstrates familiarity with best practices such as harm reduction, Mental Health First Aid, and other relevant approaches; models agency values, program philosophy, and mission-aligned behaviors.
Confident leading group discussions or workshops to foster learning, collaboration, and empowerment; comfortable presenting to internal and external audiences.
Maintains a safe, clean, and well-functioning facility while identifying and addressing safety or maintenance needs.
A valid [State] driver’s license and reliable transportation are required.
Must be able to travel throughout the Bay Area as part of regular duties.
Must maintain vehicle insurance as required by law and agency policy.

Responsibilities

Ensure program services are safe, trauma-informed, welcoming, and effective.
Partner with leadership to manage budgets, data, and other needs that support program goals.
Support high-quality client services by modeling trauma-informed, strengths-based engagement and maintaining a small caseload as needed.
Ensure staff documentation and service delivery meet accuracy and compliance standards.
Ensure compliance with agency, funding, and regulatory requirements (e.g., HUD, Fair Housing).
Support data collection, audits, and continuous improvement efforts.
Provide supervision and coaching to staff using trauma-informed and strengths-based practices.
Lead meetings, manage hiring, scheduling, and evaluations to maintain clear communication and a positive, professional program culture.
Build and maintain strong relationships with community partners, businesses, and agencies.
Represent LifeMoves professionally and help educate partners about programs and services.
Participate in agency-wide meetings, initiatives, and training programs as needed or directed including but not limited to partner meetings, board meetings and fundraising events
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
Attend continuing education opportunities to grow expertise and uphold agency standards.
Be available to work occasional evenings and weekends as needed or as schedule describes.
Perform other duties as assigned to meet program and organizational needs.
Ensure 24/7 sites remain clean, safe, welcoming, and well-maintained for all.
Provide onsite guidance to team members, ensuring coordination of services and smooth implementation of program activities.
Support staff in developing and facilitating groups, workshops, and activities for clients.