Advisory Services Operations Manager

Ricoh Americas Holdings

7h

About The Position

Position Profile The Advisory Services Operations Manager functions as a general manager and serves as the primary operational point of contact for assigned Global/Vertical customers, primarily in North America. This role is responsible for oversight of Ricoh employees—including individual contributors and managers—and is engaged from the contractual concept stage through execution, leading all aspects of account management. Responsibilities include customer communication, ensuring performance standards, P&L reconciliation, strategic implementation, employee relations, and business retention. The manager ensures successful implementation of operational best practices and attainment of Service Level Agreements.

Requirements

• Bachelor’s degree preferred or equivalent experience.
• 5+ years of direct management experience preferred.
• 2+ years project management experience strongly preferred.
• Strong oral and written communication skills.
• Self‑directed with high initiative.
• Strong customer relations and project management skills.
• Ability to prioritize and handle multiple assignments in a fast-paced environment.
• Proficient with standard software applications.
• Demonstrated problem-solving, analytical skills, and product/service knowledge.
• Ability to independently support PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, and vertical-specific training.

Nice To Haves

• ITIL Certification recommended.
• Proven track record in marketing new products/services.
• Strong relationship-building experience (internal & external).
• High-level understanding of technology (networks, security, print servers/devices).

Responsibilities

• Develops People
• Customer Relations
• Operational Effectiveness
• Opportunity Identification
• Finance/Billing

What This Job Offers

• Job Type: Full-time
• Career Level: Manager