Operations Services Manager - San Diego, CA

Compass Group•Vista, CA

9d•$78,000 - $95,000•Onsite

About The Position

The Operations Service Manager helps support the daily operations of the branch and ensures work is completed according to standard operating procedures. In this role, you will assist in supporting drivers, warehouse associates, service technicians, and associate care center teams to help keep operations running smoothly. The ideal candidate is a team player with experience in customer service, warehouse operations, safety practices, or fleet support. This position is primarily internal-facing and works closely with Customer Service Managers and other branch team members. The goal of this role is to help create a positive, safe, and well-organized work environment where associates have the support, they need to be successful.

Requirements

Must be highly organized, possess strong written and verbal communication skills, adaptable to change and thrive in a dynamic environment, while maintaining a positive and patient attitude
Work independently as well as collaboratively in a team environment
Assertive, yet capable of building and maintaining effective relationships
High attention to detail and exceptional work quality
Bachelor’s degree (B. A.); 3 years’ related experience and training; or equivalent combination of education and experience
Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals. Needs to be able to write routine and correspondence Ability to speak clearly and effectively before groups of associates and/or customers is required
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Responsibilities

On-site at branch daily, working with internal associates and branch leadership to drive efficient operations
Leads the team of route drivers, ensuring we maintain appropriate staffing levels with safe, well- trained drivers to meet the needs of our clients
Serves as the branch’s fleet champion, ensuring key performance metrics in sustainability, finance, and safety are met or exceeded
Leads the associate care center, ensuring the appropriate leader is in place to connect with drivers and daily tasks are completed according to Canteen policy
Knowledge of all equipment, fleet and technology used by team to run effective routes and operate an efficient warehouse
Skilled in preparing reports to be used in presentations to associates or leadership