Automotive Fixed Operations Manager (San Diego, CA)

Dent Wizard•San Diego, CA

2d•$65,200 - $79,900

About The Position

About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. As a Fixed Operations Manager your essential job functions include: Leadership (30%) Create a positive and productive working environment consistent with Dent Wizard’s core values Lead, coach and develop team to drive productivity and retention Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff Participate in field town hall communications Customer Engagement (30%) Ensure fulfillment of services meets customer expectations Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR) Maintain knowledge of customer pricing and service expectations. Expediently address customer, operational, and performance concerns. Identify and implement value-added customer solutions Driving Performance (20%) Drive talent selection and hiring for area roles needed Deliver operating performance in terms of LSR, Employee Engagement and Retention Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations. Address day-to-day operational issues, ensure maintenance of customer sites and perform QC Coordinate supplies and parts ordering management Administration (20%) Coordinate supplies and parts ordering management Troubleshoot most critical operational issues Maintain clean, organized work areas that meet DW’s compliance (EHS) standards Support and adhere to DW’s policies and procedures on ethics standards and commitments Ensure effective invoicing processes are implemented and maintained Other Duties as Assigned Competencies Required Lead and coach technicians Results Orientation Systems Thinking / Process Improvement Agility Initiative Influence Customer Focus Apply Knowledge

Requirements

Proven ability to manage, coach, and lead others.
3 years proven operations experience in a similar type of environment.

Nice To Haves

Auto and reconditioning industry experience preferred.

Responsibilities

Create a positive and productive working environment consistent with Dent Wizard’s core values
Lead, coach and develop team to drive productivity and retention
Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention
Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs
Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff
Participate in field town hall communications
Ensure fulfillment of services meets customer expectations
Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
Maintain knowledge of customer pricing and service expectations.
Expediently address customer, operational, and performance concerns.
Identify and implement value-added customer solutions
Drive talent selection and hiring for area roles needed
Deliver operating performance in terms of LSR, Employee Engagement and Retention
Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.
Address day-to-day operational issues, ensure maintenance of customer sites and perform QC
Coordinate supplies and parts ordering management
Troubleshoot most critical operational issues
Maintain clean, organized work areas that meet DW’s compliance (EHS) standards
Support and adhere to DW’s policies and procedures on ethics standards and commitments
Ensure effective invoicing processes are implemented and maintained
Other Duties as Assigned