Operations Services Coordinator
About The Position
The Operations Services Coordinator plays a mission-critical role in supporting the day-to-day operations of the Rolling Suds franchise system. This individual manages internal platforms (Workiz, SharePoint, etc), owns all support ticket triage across departments, and coordinates IT access and service needs. In addition, this role serves as the Executive Assistant to the SVP of Operations, providing scheduling, communication, and administrative support to ensure high-level strategic initiatives stay on track. This dual-role position requires a blend of systems fluency, operational awareness, and exceptional organizational skills.
Requirements
- 2–4 years of experience in technical support, operations coordination, or executive assistance
- Familiarity with CRM systems (Workiz), marketing tools, SharePoint, and Microsoft 365
- Strong task tracking, problem-solving, and multi-tasking ability
- Excellent communication and organizational skills
- Experience working cross-functionally and handling confidential information with discretion
Responsibilities
- System Ownership & Internal Product Management - Administer key franchise systems including, but not limited to Workiz and SharePoint
- Manage user access, permissions, and account setup
- Coordinate with system vendors on updates, escalations, or outages
- Maintain system documentation and onboarding support materials Companywide Support Ticket Management
- Own full triage of incoming support tickets from franchisees or internal staff
- Route tickets to the correct department (Marketing, Finance, Ops, IT, etc.)
- Monitor response times, track open ticket volume, and escalate aging issues
- Identify patterns or recurring issues and work with leadership on solutions IT & Access Coordination
- Manage user setup and access (email, SharePoint, Microsoft, etc.) with the managed service provider (MSP)
- Track access requests, tech issues, and escalations
- Maintain logs of new user onboarding and IT permissions Executive Assistant to EVP
- Manage the SVP’s calendar, internal and external meeting scheduling
- Prepare agendas, documents, and follow-up actions from key meetings
- Assist with internal communication, project tracking, and department updates
- Support special projects and cross-functional initiatives as assigned by the EVP Internal Process Support & Documentation
- Maintain internal documentation for system use and departmental SOPs
- Support onboarding and training tool improvements
- Help streamline workflows and suggest improvements for internal coordination
Benefits
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
