OPERATIONS SERVICE MANAGER - FREMONT, CA

Compass Group•Fremont, CA

21d•$87,500 - $109,375•Onsite

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Job Summary:The Operations Service Manager will ensure that the branch operations run efficiently and according to all standard operating procedures. You’ll play an important role in ensuring our drivers, warehouse associates, service technicians and associate care center teams are supported and led at the highest level. The ideal candidate should have a strong background in leading teams, customer service, fleet management, safety and warehouse operations. This role is internal facing and is a part of a highly functioning team, working closely with the Customer Service Managers and other key branch leaders to ensure that our associates can work in a positive and safe working environment where their needs are met.

Requirements

Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals.
Needs to be able to write routine and correspondence
Ability to speak clearly and effectively before groups of associates and/or customers is required
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Bachelor’s degree (B. A.); 3 years’ related experience and training; or equivalent combination of education and experience

Nice To Haves

Must be highly organized, possess strong written and verbal communication skills, adaptable to change and thrive in a dynamic environment, while maintaining a positive and patient attitude
Bilingual (English/Spanish) skills are preferred to support a diverse client & employee base
Work independently as well as collaboratively in a team environment
Assertive, yet capable of building and maintaining effective relationships
High attention to detail and exceptional work quality

Responsibilities

On-site at branch daily, working with internal associates and branch leadership to drive efficient operations
Leads the team of route drivers, ensuring we maintain appropriate staffing levels with safe, well- trained drivers to meet the needs of our clients
Serves as the branch’s fleet champion, ensuring key performance metrics in sustainability, finance, and safety are met or exceeded
Leads the associate care center, ensuring the appropriate leader is in place to connect with drivers and daily tasks are completed according to Canteen policy
Knowledge of all equipment, fleet and technology used by team to run effective routes and operate an efficient warehouse
Skilled in preparing reports to be used in presentations to associates or leadership