Operations & Service Manager

ARS-Rescue Rooter

10d•$120,000

About The Position

American Residential Services (ARS), is seeking an experienced HVAC Operations &Service Manager to oversee our Service department. Work for the nation's largest provider of residential HVAC, plumbing, and electrical services. With 7,000+ team members and 45+ years of industry experience, ARS delivers stabiility, growth, and industry-leading support for HVAC professionals.

Requirements

2 years of HVAC service experience
3-4 years of Operations Management/General Manager experience required within a multi-million dollar company
Must have P&L experience
Sales experience required
Strong knowledge of gas piping, electricity, plumbing, and air flow
Valid driver’s license with a good driving record
Strong leadership, communication, computer, and math skills
Ability to manage people, operations, and budgets effectively

Responsibilities

Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching
Oversee daily operations to ensure safe, efficient, and high-quality service delivery
Monitor labor costs, P&L, materials, equipment, and expenses to achieve budgeted margins and profits
Resolve customer issues and ensure top-tier customer satisfaction
Coordinate with dispatch to optimize technician selection and scheduling
Conduct job site inspections and monitor workmanship standards
Track departmental operations, inventory, tools, vehicles, and maintenance
Ensure compliance with safety regulations, company policies, and local codes
Provide ongoing on-the-job training and development for technicians
Lead weekly technician meetings and monitor key performance indicators (KPIs)