Operations/Service Manager

ARS•Katy, TX

1d•$120,000

About The Position

American Residential Services (ARS), is seeking an experienced Operations/Service Manager to oversee our Service department. Work for the nation's largest provider of residential HVAC, plumbing, and electrical services. With 7,000+ team members and 45+ years of industry experience, ARS delivers stabiility, growth, and industry-leading support for HVAC professionals. What We Offer an HVAC Service Manager Insurance available after 31 days Low-cost medical insurance (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match 13 days PTO + 8 paid holidays Company-paid life insurance Take-home company vehicle + gas card

Requirements

2 years of Residential HVAC service experience
3-4 years Operations Manager/General Manager experience within a multi-million dollar company
P&L experience required
Sales experience required
Valid driver’s license with a good driving record
Strong leadership, communication, computer, and math skills
Ability to manage people, operations, and budgets effectively

Responsibilities

Lead and mentor a team of HVAC Service Techs , overseeing strategic hiring, technical training, coaching and performance management.
Oversee daily operations to ensure safe, efficient, and high-quality service delivery.
Monitor P&L labor costs, materials, equipment, and expenses to achieve budgeted margins and profits .
Act as the primary point of contact for customers to resolve issues and ensure top-tier customer satisfaction.
Partner with the dispatch team to improve technician utilization rates and ensure the right skill set is matched to every service call.
Track departmental, operations, inventory, tools, vehicles, and maintenance .
Ensure compliance with safety regulations, company policies, and local codes .
Provide ongoing on-the-job training and development for technicians to level up skills.
Lead weekly technician meetings and monitor key performance indicators (KPIs)