Operations Scheduler # 527
About The Position
As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success. Inspiring you to become extraordinary in work and life. We are seeking a highly motivated Operations Analyst I who thrives both independently and as part of a team. You’ll play a key role in maintaining and supporting our automation scheduling tools and related applications.
Requirements
- Knowledge of Linux operating systems and technical concepts
- Strong analytical and troubleshooting skills with exceptional attention to detail
- Experience working with an automation scheduler tool
- Bachelor’s degree in Computer Science or equivalent work experience
- Minimum three years in a technical support discipline (network, infrastructure, system admin, advanced support, systems analyst, development, etc.)
- Minimum 2–3 years’ experience with an automated scheduling tool (e.g., Tidal Automation, JAMS)
- Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
- COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment.
Nice To Haves
- Knowledge of general programming concepts (preferred)
- Knowledge of Powershell and/or SQL is a plus
Responsibilities
- Install the AppWorx automation tool on established servers with support from an Operations Analyst II
- Set up and support processes co-owned by Item Processing and Operations
- Assist with product evaluations, implementations, system enhancements, upgrades, and issue resolution
- Perform system maintenance, including recurring password changes per COCC security policy
- Review and manage CollaborateNow tickets to ensure timely issue resolution
- Adhere strictly to Change Control and procedural requirements
- Provide support for off-hours production issues
- Assist operations staff as needed
- Monitor AppWorx to ensure proper setup and functioning
- Review logs for failures across all applicable platforms
- Review daily and nightly reports to confirm successful production, transmissions, and backups
- Test software upgrades prior to live deployment with guidance from an Operations Analyst II
- Coordinate upgrades in accordance with Change Control processes
- Work and communicate effectively as part of a team
- Participate in Disaster Recovery testing
Benefits
- Hybrid work schedule and generous PTO for work/life balance
- Customized onboarding and role-specific training
- Career pathing programs and professional development
- Access to industry-leading training (SANS, PluralSight, CBTNuggets)
- Competitive compensation and comprehensive benefits
- On-site fitness centers, wellness incentives, and lifestyle spending accounts
- Tuition reimbursement and one-on-one career coaching
- DEIB initiatives that encourage you to bring your whole self to work
- Financial wellness support and peer recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
