Operations Risk Controls Manager

Fidelity Investments • Westlake, TX

4d • Hybrid

About The Position

Operations Risk Controls Manager We’re excited that you’re interested in participating in Fidelity’s SkillBridge Program! Fidelity’s SkillBridge Program is a 12-week fellowship for active-duty service members, designed to bridge the gap between military service and corporate readiness by providing business exposure, on-the-job-training, mentorship, and professional development. The Role The primary purpose of your role is to help the Anomaly Prevention & Detection team strengthen operations by applying deep operational process expertise to identify, assess, and reduce operational risks — including fraud — across Fidelity Charitable. As part of your role, you will perform critical account reviews, improve and establish controls, and participate in daily operational activities focused on operational risk events, including fraud, that impact our customers. You will leverage analytical and problem-solving abilities to identify issues requiring research, correction, and strategic recommendations to help prevent recurrence.

Requirements

• Bachelor’s degree in Business, Management, or a related field is preferred
• 5+ years of experience in the financial services or related industry with a deep breadth of knowledge in operations including transaction processing and account servicing
• 2+ years of leadership experience is preferred
• Strong analytical skills to detect patterns, trends, and operational issues with clear presentation of results
• Ability to recommend improvements based on process evaluation
• Strong leadership and people management skills with a track record of developing high-performing teams
• Proven experience leading multiple complex projects simultaneously with proficiency in data analysis and reporting capabilities
• Experience partnering with automation and technology teams to develop and drive process enhancements
• Extensive experience developing cases, insights, and change proposals as well as delivering influential messages with senior leaders
• Skilled facilitator who can align diverse stakeholders and drive decisions
• Leadership: You are a self-starter who takes ownership of risk detection and prevention, proactively identifies emerging risks, and works independently to drive resolution
• Information Gathering: You know how to creatively collect information from multiple systems, workflows, and data sources to build a complete picture of anomalies, risks, and operational issues
• Analysis & Synthesis: You can analyze transaction data, account activity, and operational patterns to surface insights that are not immediately obvious, translating findings into actionable recommendations for controls and process improvements
• Process Modeling: You have the ability to facilitate and document process mapping sessions that identify control gaps, foster innovative risk mitigation solutions, and enable implementing future designs that significantly reduce operational risk
• Problem Solving: You are comfortable with ambiguity and can simplify complex operational risk scenarios into creative, practical solutions with clear remediation paths
• Communication: You communicate effectively to foster transparency and collaboration across teams; you can build solid relationships with stakeholders and become a trusted partner in safeguarding the organization
• Technical Proficiency: You have a strong ability to learn and leverage new tools, applications, and systems to enhance risk detection and operational controls

Responsibilities

• Risk Detection and Account Oversight Evaluate transactions and accounts daily to identify and escalate anomalies, risks, or issues Conduct root cause analysis on operational risk events and significant incidents to formulate cogent problem statements and quantify impact
• Process Improvement and Controls Support assessments (e.g., map workflows, analyze data, review procedures) of operational activities to determine control, automation, and improvement opportunities Develop and refine risk prevention controls, procedures, and escalation paths ensuring deliverables meet standards for clarity, consistency, and effectiveness
• Incident Remediation and Reporting Support incident remediation including recommendation development, tracking, and closure Produce actionable findings with target outcomes and oversight reporting for leadership
• Professional Engagement Continuously improving one’s own skills and competencies to become a respected partner across the organization Developing and maintaining relationships to foster alignment, collaboration, and the sharing of best practices in operational risk management Exceptional project and account management skills including close collaboration with other teams, ensuring client satisfaction and project completeness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level