Operations Risk Controls Manager

Fidelity • Westlake, TX

2d • Hybrid

About The Position

Operations Risk Controls Manager We’re excited that you’re interested in participating in Fidelity’s SkillBridge Program! Fidelity’s SkillBridge Program is a 12-week fellowship for active-duty service members, designed to bridge the gap between military service and corporate readiness by providing business exposure, on-the-job-training, mentorship, and professional development. The Role The primary purpose of your role is to help the Anomaly Prevention & Detection team strengthen operations by applying deep operational process expertise to identify, assess, and reduce operational risks — including fraud — across Fidelity Charitable. As part of your role, you will perform critical account reviews, improve and establish controls, and participate in daily operational activities focused on operational risk events, including fraud, that impact our customers. You will leverage analytical and problem-solving abilities to identify issues requiring research, correction, and strategic recommendations to help prevent recurrence. The Expertise and Skills You Bring Bachelor’s degree in Business, Management, or a related field is preferred 5+ years of experience in the financial services or related industry with a deep breadth of knowledge in operations including transaction processing and account servicing 2+ years of leadership experience is preferred Strong analytical skills to detect patterns, trends, and operational issues with clear presentation of results Ability to recommend improvements based on process evaluation Strong leadership and people management skills with a track record of developing high-performing teams Proven experience leading multiple complex projects simultaneously with proficiency in data analysis and reporting capabilities Experience partnering with automation and technology teams to develop and drive process enhancements Extensive experience developing cases, insights, and change proposals as well as delivering influential messages with senior leaders Skilled facilitator who can align diverse stakeholders and drive decisions Leadership : You are a self-starter who takes ownership of risk detection and prevention, proactively identifies emerging risks, and works independently to drive resolution Information Gathering : You know how to creatively collect information from multiple systems, workflows, and data sources to build a complete picture of anomalies, risks, and operational issues Analysis & Synthesis : You can analyze transaction data, account activity, and operational patterns to surface insights that are not immediately obvious, translating findings into actionable recommendations for controls and process improvements Process Modeling : You have the ability to facilitate and document process mapping sessions that identify control gaps, foster innovative risk mitigation solutions, and enable implementing future designs that significantly reduce operational risk Problem Solving : You are comfortable with ambiguity and can simplify complex operational risk scenarios into creative, practical solutions with clear remediation paths Communication : You communicate effectively to foster transparency and collaboration across teams; you can build solid relationships with stakeholders and become a trusted partner in safeguarding the organization Technical Proficiency : You have a strong ability to learn and leverage new tools, applications, and systems to enhance risk detection and operational controls Risk Detection and Account Oversight Evaluate transactions and accounts daily to identify and escalate anomalies, risks, or issues Conduct root cause analysis on operational risk events and significant incidents to formulate cogent problem statements and quantify impact Process Improvement and Controls Support assessments (e.g., map workflows, analyze data, review procedures) of operational activities to determine control, automation, and improvement opportunities Develop and refine risk prevention controls, procedures, and escalation paths ensuring deliverables meet standards for clarity, consistency, and effectiveness Incident Remediation and Reporting Support incident remediation including recommendation development, tracking, and closure Produce actionable findings with target outcomes and oversight reporting for leadership Professional Engagement Continuously improving one’s own skills and competencies to become a respected partner across the organization Developing and maintaining relationships to foster alignment, collaboration, and the sharing of best practices in operational risk management Exceptional project and account management skills including close collaboration with other teams, ensuring client satisfaction and project completeness Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at [email protected] or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. Certifications: Category: Risk Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Requirements

• 5+ years of experience in the financial services or related industry with a deep breadth of knowledge in operations including transaction processing and account servicing
• Strong analytical skills to detect patterns, trends, and operational issues with clear presentation of results
• Ability to recommend improvements based on process evaluation
• Strong leadership and people management skills with a track record of developing high-performing teams
• Proven experience leading multiple complex projects simultaneously with proficiency in data analysis and reporting capabilities
• Experience partnering with automation and technology teams to develop and drive process enhancements
• Extensive experience developing cases, insights, and change proposals as well as delivering influential messages with senior leaders
• Skilled facilitator who can align diverse stakeholders and drive decisions
• You are a self-starter who takes ownership of risk detection and prevention, proactively identifies emerging risks, and works independently to drive resolution
• You know how to creatively collect information from multiple systems, workflows, and data sources to build a complete picture of anomalies, risks, and operational issues
• You can analyze transaction data, account activity, and operational patterns to surface insights that are not immediately obvious, translating findings into actionable recommendations for controls and process improvements
• You have the ability to facilitate and document process mapping sessions that identify control gaps, foster innovative risk mitigation solutions, and enable implementing future designs that significantly reduce operational risk
• You are comfortable with ambiguity and can simplify complex operational risk scenarios into creative, practical solutions with clear remediation paths
• You communicate effectively to foster transparency and collaboration across teams; you can build solid relationships with stakeholders and become a trusted partner in safeguarding the organization
• You have a strong ability to learn and leverage new tools, applications, and systems to enhance risk detection and operational controls

Nice To Haves

• Bachelor’s degree in Business, Management, or a related field is preferred
• 2+ years of leadership experience is preferred

Responsibilities

• Evaluate transactions and accounts daily to identify and escalate anomalies, risks, or issues
• Conduct root cause analysis on operational risk events and significant incidents to formulate cogent problem statements and quantify impact
• Support assessments (e.g., map workflows, analyze data, review procedures) of operational activities to determine control, automation, and improvement opportunities
• Develop and refine risk prevention controls, procedures, and escalation paths ensuring deliverables meet standards for clarity, consistency, and effectiveness
• Support incident remediation including recommendation development, tracking, and closure
• Produce actionable findings with target outcomes and oversight reporting for leadership
• Continuously improving one’s own skills and competencies to become a respected partner across the organization
• Developing and maintaining relationships to foster alignment, collaboration, and the sharing of best practices in operational risk management
• Exceptional project and account management skills including close collaboration with other teams, ensuring client satisfaction and project completeness

What This Job Offers

• Job Type: Full-time
• Career Level: Manager